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Client Relationship Manager
2 months ago
Benefits:
- Company events
- Profit-sharing opportunities
- Relocation assistance
- Professional development programs
ZK Technology LLC is seeking a Client Relationship Manager to foster long-term, trustworthy connections with our valued clients. The primary responsibility of this role is to manage a portfolio of designated clients, cultivate new business from current accounts, and proactively pursue new sales opportunities.
Key Responsibilities
- Act as the main point of contact for all client account management activities.
- Establish and nurture strong, enduring client relationships.
- Develop trusted advisor relationships with key accounts and stakeholders.
- Ensure timely and effective processing of sales orders and inquiries based on client needs.
- Communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
- Identify and develop new business opportunities with existing clients while pinpointing areas for improvement to meet sales targets.
- Forecast and monitor key account metrics, including monthly, quarterly, and yearly sales projections.
- Prepare detailed reports on account status.
- Collaborate with the sales team to identify and expand opportunities.
- Assist with complex client requests or issue escalations as necessary.
Qualifications and Skills
- Demonstrated experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role.
- Proven ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level.
- Extensive experience with CRM software (e.g., Salesforce, Zoho CRM) and MS Office, particularly MS Excel.
- Experience in delivering client-centered solutions to meet customer needs.
- Proven capability to manage multiple account management projects simultaneously while maintaining a keen attention to detail.
- Exceptional listening, negotiation, and presentation skills.
- Strong verbal and written communication abilities.
- Bachelor's degree in Business Administration, Sales, or a related field.
Candidates interested in relocating are encouraged to explore this opportunity with ZK Technology LLC.
