Guest Services Specialist

2 weeks ago


Denver, Colorado, United States Marriott International, Inc Full time

Compensation Details:
$21.00/hour
Job Category: Rooms & Guest Services Operations
Position Type: Non-Management

POSITION OVERVIEW

At Marriott International, we strive to create exceptional experiences for our guests that go beyond a simple check-in and check-out process. Our Guest Services Specialists are dedicated to crafting memorable and distinctive stays for each visitor.

These professionals take the initiative to provide a comprehensive range of services that enhance the guest experience throughout their time with us.

They are encouraged to navigate their environment and take necessary actions to ensure guest satisfaction.

From managing operational tasks, addressing guest inquiries, compiling reports, to highlighting local attractions, the Guest Services Specialist ensures that every interaction contributes positively to the overall experience.


Success in this role requires a commitment to creating a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional appearance and demeanor.

Guest Services Specialists will be active and engaged, requiring them to stand, sit, or walk for extended periods and to handle various physical tasks (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Performing these responsibilities effectively (along with other reasonable duties as assigned) is essential for Guest Services Specialists to ensure a seamless experience for our guests and to support our business objectives.


PREFERRED QUALIFICATIONS
Education:
High school diploma or equivalent

Related Work Experience:
No prior experience required

Supervisory Experience:
No supervisory experience necessary

License or Certification:
None


The compensation for this position is $21.00 per hour, which includes health care benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits.

Eligibility for benefits may be subject to applicable requirements and conditions.

Marriott International is an equal opportunity employer, committed to fostering a diverse workforce and maintaining an inclusive, people-first culture.

We are dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

At Marriott, we aim to empower guests to enhance their well-being while traveling, enabling them to be their best selves.

To fulfill our mission of becoming the leading wellness brand in hospitality, we seek passionate and engaged associates to bring our unique programming to life.

We encourage our associates to embrace their own well-being practices both on and off the property.

If you are enthusiastic, active, and take pride in your well-being, you are the ideal candidate for Marriott.

Join us where you can excel in your work, discover your purpose, connect with a remarkable global team, and become the best version of yourself.



  • Denver, Colorado, United States Sonder Full time

    Sonder is transforming the hospitality landscape through cutting-edge, technology-driven services and thoughtfully curated accommodations, all seamlessly integrated into one managed experience. Since its inception in 2014 and with its headquarters in San Francisco, Sonder is dedicated to providing exceptional stays across a diverse range of lodging options,...


  • Denver, Colorado, United States Sonder Full time

    Sonder is transforming the hospitality landscape through cutting-edge, technology-driven services and thoughtfully curated accommodations, all seamlessly integrated into one managed experience. Since its inception in 2014 and headquartered in San Francisco, Sonder is dedicated to providing superior stays across a diverse range of options, including rooms,...


  • Denver, Colorado, United States Specialty Brands Full time

    Dining Experience SpecialistAt Specialty Brands, we believe in the art of hospitality. If you are someone who thrives in a vibrant environment and enjoys being part of a collaborative team, we have an exciting opportunity for you.Your Role:As a Dining Experience Specialist, you will play a crucial role in ensuring our guests have an unforgettable dining...


  • Denver, Colorado, United States Hilton Hotels & Resorts Full time

    Position OverviewAs a Guest Relations Specialist, you will play a vital role in ensuring an exceptional experience for our guests at Hilton Hotels & Resorts. Your responsibilities will include:Comprehensive Availability: Full availability is essential to accommodate training and various shifts, including day, night, and overnight schedules.Guest Assistance:...


  • Denver, Colorado, United States STK Steakhouse Full time

    STK Steakhouse is renowned for its vibrant dining atmosphere and exceptional culinary experiences. We pride ourselves on delivering an unforgettable experience for our guests, ensuring every occasion is memorable. Join our dynamic team as a vital part of the guest experience in the world of upscale dining. We are constantly seeking enthusiastic individuals...


  • Denver, Colorado, United States Spire Hospitality Full time

    At SPIRE Hospitality, we pride ourselves on delivering exceptional guest experiences and top-tier service across our portfolio of hotels and resorts nationwide. We are committed to providing our team members with the necessary support, resources, and opportunities to thrive in their roles and advance in their hospitality careers.Our comprehensive full-time...

  • Guest Room Specialist

    2 weeks ago


    Denver, Colorado, United States Denver Co Full time

    Position OverviewThe Guest Room Specialist is responsible for maintaining the cleanliness and orderliness of guest accommodations, ensuring a pleasant and welcoming environment for all visitors.Key ResponsibilitiesEfficiently retrieves cleaning supplies and organizes cleaning carts to facilitate a smooth workflow.Thoroughly cleans and sanitizes guest rooms,...


  • Denver, Colorado, United States Denver Co Full time

    Position OverviewThe Guest Room Specialist is responsible for ensuring the cleanliness and presentation of guest accommodations, adhering to established standards to guarantee guest satisfaction and optimize revenue.Key ResponsibilitiesGather supplies from storage areas and prepare cleaning carts, maintaining organization for efficiency.Clean and sanitize...

  • Lead Cashier

    2 days ago


    Denver, Colorado, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lead Cashier to join our team at Compass Group, North America. As a key member of our front-of-house team, you will be responsible for maintaining exceptional guest services, expediting transactions, and ensuring guest satisfaction at the service desk.Key Responsibilities:Guest Services: Greet...

  • Lead Cashier

    2 days ago


    Denver, Colorado, United States Compass Group Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lead Cashier to join our team at Compass Group Ltd. As a key member of our front-of-house team, you will be responsible for providing exceptional guest services, expediting transactions, and ensuring a seamless customer experience.Key Responsibilities:Guest Services: Greet and acknowledge every...


  • Denver, Colorado, United States Crestline Hotels & Resorts Full time

    Guest Services Representative Job OverviewThe Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. This position involves:Facilitating the check-in and check-out processes for guestsManaging incoming phone inquiries and providing assistanceAddressing unique guest requests with professionalismUpholding positive...


  • Denver, Colorado, United States Crestline Hotels & Resorts Full time

    Guest Services Representative Job OverviewThe Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves:Facilitating the check-in and check-out processes for guestsManaging incoming phone inquiries and providing necessary informationAddressing unique requests from guests to enhance their...


  • Denver, Colorado, United States Crestline Hotels & Resorts Full time

    Guest Services Representative Job OverviewThe Guest Services Representative plays a crucial role in ensuring a seamless experience for all visitors. This position involves:Facilitating the check-in and check-out processes for guestsManaging incoming phone inquiries and requestsAddressing unique guest needs and preferencesFostering positive interactions with...


  • Denver, Colorado, United States Crestline Hotels & Resorts Full time

    Guest Services Representative Job OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Facilitating the check-in and check-out processes for guestsManaging incoming phone inquiries and providing assistanceAddressing unique guest requests with...


  • Denver, Colorado, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative at Marriott Hotels & Resorts, your role transcends the traditional check-in and check-out process. We strive to create an experience that is not only seamless but also unforgettable for our guests.Key ResponsibilitiesProactively engage with guests to provide exceptional service and address their...


  • Denver, Colorado, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, your role transcends the traditional responsibilities of check-in and check-out. We strive to create an experience that is not only seamless but also unforgettable for our guests.Key ResponsibilitiesActively engage with guests to provide personalized service that enhances their stay.Facilitate a variety of...


  • Denver, Colorado, United States Aspen Skiing Company Full time

    Company Overview As a proud member of Aspen Hospitality, Limelight Hotels serve as your ideal starting point for exploring captivating destinations. Our modern hotels are strategically located in vibrant outdoor and urban settings, ensuring each property is uniquely tied to its environment, providing guests with distinct experiences. We curate the guest...


  • Denver, Colorado, United States Sage Hospitality Full time

    About Us:Sage Hospitality is dedicated to providing exceptional experiences in the hospitality industry. We pride ourselves on creating a vibrant and dynamic work environment that encourages growth and development.Position Overview:The Front Desk Manager oversees the daily operations of the front desk, serving as the primary point of contact for guests and...


  • Denver, Colorado, United States Sonesta International Hotels Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring that guests receive exceptional service throughout their stay. This position is pivotal in achieving the hotel's objectives by managing front desk operations and providing support to the Operations Manager.Key Responsibilities:1. Greet and assist guests upon arrival,...


  • Denver, Colorado, United States HYATT Hotels Full time

    Position OverviewAs a Guest Services Supervisor at HYATT Hotels, you will play a crucial role in ensuring that every visitor feels at home. Your commitment to providing personalized service will enhance our guests' experiences and create lasting memories.Key ResponsibilitiesDeliver exceptional service that meets the unique needs of each guest.Foster a...