Logistics Account Coordinator

2 weeks ago

New Berlin, Wisconsin, United States Acrisure LLC Full time
About Acrisure:

Acrisure stands as a premier global Fintech innovator, merging human expertise with advanced technology to deliver a diverse range of financial products and services to countless businesses and individual clients. Our mission is to connect clients with solutions that safeguard and enhance their essential assets, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and beyond.

With a workforce exceeding 17,000 entrepreneurial professionals across 21 countries, Acrisure has witnessed remarkable growth, escalating from $38 million to $4.3 billion in revenue over a decade. Our organizational culture is characterized by an entrepreneurial spirit, fostering innovation, client focus, and an unwavering determination to succeed.

Job Summary:

The primary responsibilities of the Account Coordinator (AC) encompass the daily management of new business, renewal processes, and policy modifications. The ACs are tasked with delivering outstanding customer service through efficient workflow management and teamwork. This position necessitates a solid understanding of workflows, service delivery, workload management, and Acrisure's fundamental offerings.

Responsibilities:
  • Acts as the main processor for client-related documentation and services.
  • Implements standardized procedures to enhance effectiveness and optimize service delivery.
  • Administers established processes, analyzes data, and proposes enhancements.
  • Delivers professional, timely, and precise outputs to clients and internal team members.
  • Collaborates with the team to manage workloads and provide exceptional customer service.
  • Enhances client satisfaction by consistently meeting and surpassing service standards.
  • Handles client inquiries via calls and emails in accordance with Customer Service Standards.
  • Works closely with the team, fostering open communication and managing workload collaboratively.
  • Encourages a team-oriented environment that supports collaboration and trusted partnerships.
  • Utilizes social media platforms to promote open communication and idea exchange both internally and externally.
  • Maintains awareness of priorities and adjusts as necessary while ensuring accuracy in outputs.
  • Employs the Operating Systems (O.S.) as specified, entering required information accurately and promptly.
Requirements:
  • Possession of a current Insurance License in Property & Casualty and/or Health & Life for the relevant state, or the ability to obtain one within six months of employment.
  • Proficiency in Microsoft Office Suite.
  • Comfortable in a digital environment with strong computer skills.
  • Exceptional interpersonal skills and the ability to thrive in a team setting.
  • Outstanding verbal and written communication abilities.
  • Strong organizational skills with meticulous attention to detail.
Education/Experience:
  • High school diploma or GED (college education preferred).
  • A minimum of two years of experience in the insurance sector or a business-related environment.
  • Current Property and Casualty License or Life and Health License.
Physical Requirements:
  • Extended periods of sitting.
  • Exposure to screens.
  • Significant typing tasks.
Benefits & Perks:
  • Competitive salary.
  • Leading healthcare benefits.
  • Opportunities for savings and investments.
  • Programs for charitable contributions.
  • Hybrid work options available.
  • Growth opportunities.
  • Parental leave.
  • Generous time-off policies.


Acrisure is dedicated to making a positive impact in our communities through charitable initiatives, including significant contributions to children's health organizations.

Acrisure is committed to fostering a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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