Front Office Coordinator

1 week ago


King of Prussia, Pennsylvania, United States CW Psychological Services Full time
Job Title: Front Office Administrator

CW Psychological Services is seeking a highly skilled and organized Front Office Administrator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front office activities, and supporting our clinicians and clients.

Responsibilities:
  • Provide timely and effective communication with clients, clinicians, and staff
  • Manage client scheduling, rescheduling, and cancellations
  • Handle client issues and escalate as needed
  • Conduct insurance verifications and gather necessary client information
  • Maintain and distribute reports for documentation
  • Conduct research to identify potential partnerships and referral sources
  • Work with the referral coordinator and use the Active Campaign portal for marketing efforts
  • Create and distribute marketing materials
  • Manage outreach programs and ensure continuous connections with referral sources
  • Assist with monthly training distributions and performance evaluations
  • Handle and send out company policy communications
  • Manage day-to-day operations of the office
Qualifications:
  • High school diploma or GED required
  • Two years of experience in a face-to-face customer service role
  • At least one year of experience in an administrative support role
  • Previous experience in a medical or clinical practice is helpful
  • Experience with light marketing and customer outreach is helpful
Compensation:

$16 to $19 per hour, depending on experience



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