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Front Office Coordinator
2 months ago
CW Psychological Services is seeking a highly skilled Front Office Administrator to support our growing practice and community. As a key member of our team, you will be responsible for managing all front office activities, including scheduling, marketing initiatives, and client communication.
This is an excellent opportunity for a detail-oriented and organized individual who is passionate about providing exceptional customer service and supporting a dynamic team.
Key Responsibilities- Prioritize client care and provide exceptional customer service through phone calls, email communications, and timely responses to inquiries
- Schedule initial sessions for clinicians and manage rescheduling/cancellations
- Handle client issues and escalate as needed
- Conduct insurance verifications and gather necessary client information
- Maintain and distribute reports for documentation to keep staff informed
- Conduct research to identify potential partnerships and referral sources and connect with them via phone call or email
- Work with the referral coordinator and utilize the Active Campaign portal for marketing efforts
- Create and distribute marketing materials, such as flyers and newsletters
- Distribute information regarding insurance updates impacting the practice
- Manage outreach programs and ensure continuous connections with referral sources to maintain steady referrals
- Assist with monthly training distributions and performance evaluations
- Handle and send out company policy communications
- Manage day-to-day operations of the office, including maintenance requests and vendor coordination
- Provide support for office assignments and billing-related tasks
- High school diploma or GED required; a higher degree is preferred
- Two years of experience in a face-to-face customer service role; at least a year of experience in an administrative support role is preferred
- Previous experience in a medical or clinical practice is helpful; experience with light marketing and customer outreach is also beneficial
- Possess a high level of professionalism and excellent customer service skills
- Possess the ability to multitask and identify changing priorities
- Relentless attention to detail
- Ability to effectively communicate one-on-one with clients, co-workers, or vendors
- Can thoughtfully write reports, emails, memos, and correspondence
- Ability to use and learn scheduling systems
- Proficiency in or willingness to learn Practice (electronic health records), Hushmail (email), Talkroute (virtual phone), and Fax Plus
CW Psychological Services offers a competitive hourly rate of $16 to $19, depending on experience, and a comprehensive benefits package, including paid time off and a healthcare subsidy.