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Front End Operations Manager

2 months ago

King of Prussia, Pennsylvania, United States CVS Health Full time
Job Description

At CVS Health, we're committed to delivering exceptional customer service and ensuring the accuracy of prescription data entry. As a Front End Operations Manager, you'll play a critical role in directing the workflow of our front-end technicians, providing customer service, and managing data entry operations.

Key Responsibilities:
  • Establish and maintain standard workflow and customer service expectations to ensure consistent high-quality service to customer facilities.
  • Coordinate processes and assignments for lead technicians and individual contributors to achieve the Front-End area's goals.
  • Advise team members on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End services.
  • Develop strategies to ensure accurate entry of prescriptions with patient payer information.
  • Evaluate operating results with established objectives and recommend performance improvement opportunities.
  • Control payroll costs through analyzing allocation of resources and staffing needs.
  • Generate and maintain communication throughout the organization.
  • Conduct performance appraisals to provide employees with timely and constructive feedback.
The Team:

Omnicare, a CVS Health Company, provides care to residents of skilled nursing facilities, assisted living communities, and chronic care settings. Our Omnicare of King of Prussia, Pennsylvania, location is one of the larger Omnicare locations in the country.

Requirements:
  • A strong customer service focus.
  • Working knowledge of execution and delivery (planning, delivering, and supporting) skills.
  • Working knowledge of business intelligence.
  • Working knowledge of problem-solving and decision-making skills.
  • Adept at collaboration and teamwork.
  • Adept at growth mindset (agility and developing yourself and others) skills.
Preferred Qualifications:
  • Data entry experience.
  • Pharmacy technician experience.
  • At least one (1) year experience supervising a high-volume pharmacy data entry department.
  • High School Diploma/GED.
Pay Range:

The typical pay range for this role is: $43,107,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.