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Senior Desktop Engineer
2 months ago
Job Summary
The Metropolitan Water Reclamation District of Greater Chicago is seeking a highly skilled Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for planning, managing, and supporting all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile device management.
Key Responsibilities
- Build, package, distribute, and deploy/install or oversee the installation of applications to desktop environments.
- Assist in the testing of software to ensure proper operation and freedom from defects.
- Engineer, manage, and maintain a large infrastructure of hardware and software (operating systems and applications) distributed over numerous user sites.
- Troubleshoot and resolve user application issues and proactively anticipate and resolve ongoing or possible future problems.
- Analyze and create applications deployment and management strategies for PCs, tablets, and mobile devices.
- Analyze technology risks and security risks and notify supervisor if warranted.
- Manage or oversee the management of systems upgrades and improvements via application of patches.
- Ensure user accessibility, stability, and security in accordance with District policy standards.
- Create, update, and maintain core documentation, including manuals for standard operating procedures, best practices, or mitigation plans.
- Assign, supervise, and review work; ensure staff compliance with District policies and procedures, including Personnel Rules and Administrative Procedures; complete performance reviews; address employee complaints and grievances; may recommend employment actions such as hiring, transfer, suspension, promotion, or discharge.
- Monitor or track project milestones and deliverables.
Requirements
- Graduation from a four-year accredited college or university majoring in information technology, computer science, or a closely related field.
- Six years of professional-level experience managing and/or supporting desktop enterprise solutions.
- Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing, and networking.
- Considerable knowledge of desktop hardware, including PCs, tablets, mobile devices, and thin clients.
- Considerable knowledge of enterprise software used to deploy and manage operating systems, virtual desktops, and applications.
- Considerable knowledge of risk assessment related to technology implementation and security.
- Skill in technical writing, documentation, and script writing.
- Active listening skills.
- Ability to plan and supervise the work of subordinate technical and administrative staff.
- Ability to communicate effectively, orally and in writing.
Substitution
- Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years.
- Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis.
- A Microsoft MCITP, MCSE, or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience.
Promotional Requirement
- One year of service with the District as a Desktop Engineer, A/V Administrator, or Computer Systems Administrator.
- Civil service status in one of the foregoing classifications.
