Customer Service Representative

23 hours ago


Algonquin, Illinois, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Sales and Revenue Growth: Meet or exceed sales targets by providing expert advice and recommendations to customers.
  • Operational Excellence: Maintain a safe, clean, and organized retail store environment, including operating and maintaining equipment, managing inventory, and adhering to company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in retail sales, customer service, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer
  • Competitive Pay: $20.30/hour.
  • Benefits: Health, vision, and dental insurance, retirement plan, and tuition reimbursement.
  • Opportunities for Growth: Career advancement opportunities and professional development programs.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.



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