Patient Service Representative

6 days ago


Algonquin, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly organized and customer-focused Patient Service Representative to join our team at Northwestern Memorial Healthcare. This role will provide exceptional patient care and support to our Plastic Surgery clinic in Algonquin, ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Patient Check-in/Check-out: Greet patients, confirm identities, and provide necessary information related to their visit.
  • Registration and Scheduling: Complete patient registration, schedule appointments, and update patient information as needed.
  • Communication and Customer Service: Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
  • Financial Transactions: Collect co-payments, process billing information, and manage cash drawer closing.
  • Administrative Support: Maintain accurate records, perform data entry, and provide general administrative support to the clinic team.
Requirements
  • Education: High school diploma or equivalent required; Bachelor's degree preferred.
  • Experience: Zero to two years of customer service experience in a healthcare setting; previous experience in a medical office or clinic environment a plus.
Preferred Qualifications
  • Bilingual: Ability to communicate effectively with patients and families in a second language.
  • Medical Terminology: Working knowledge of medical terminology and healthcare concepts.
About Northwestern Memorial Healthcare

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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