Customer Experience Specialist

16 hours ago


Algonquin, Illinois, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their car-buying journey.

Key Responsibilities
  • Provide exceptional customer service by communicating effectively with customers and ensuring their needs are met.
  • Conduct vehicle condition assessments and communicate information to buyers to facilitate customer appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills and ability to build strong relationships with customers and colleagues.
  • Display confidence in self, the product, and CarMax.
  • Ability to balance the needs of the customer and the business when making decisions.
  • Seek to fully understand and meet customer needs.
  • Perform multiple duties in a high-energy, fast-paced working environment.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company with over 200 locations nationwide, and we are seeking talented individuals to join our team.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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