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Patient Services Coordinator

2 months ago


Algonquin, Illinois, United States OrthoIllinois Full time
Position Overview:

The Patient Registration Representative plays a crucial role in the healthcare setting by managing the registration process for both new and returning patients. This position involves handling patient inquiries regarding billing and payments, ensuring that patients receive accurate and timely information.

Key Responsibilities:
  • Welcomes patients and their families upon arrival at the clinic.
  • Guides patients and oversees the lobby and waiting areas.
  • Assists non-patient visitors in reaching their intended locations.
  • Provides support to patients utilizing check-in kiosks.
  • Communicates estimated wait times to patients as needed.
  • Creates and updates patient records; confirms patient demographic information.
  • Collects co-payments and verifies insurance details.
  • Addresses patient inquiries related to eligibility and account balances.
  • Handles incoming calls with a friendly and professional demeanor.
Core Competencies:
  • Service Orientation: We prioritize our patients in every decision and action.
  • Adaptability: We embrace and contribute to positive changes within the organization.
  • Effective Communication: We engage in honest and compassionate communication to foster connections.
  • Accountability: We take responsibility for our work, ensuring quality service to our customers.
Organizational Values:

At OrthoIllinois, our employees are dedicated to service excellence, embodying our mission, vision, and values. We utilize principles such as Compassion, Respect, Trust, Integrity, Innovation, Education, Fiscal Responsibility, Independence, Accountability, and Empowerment to guide our interactions and decisions. Our team is committed to creating memorable experiences and meaningful connections with our patients.

Qualifications:
  • High School Diploma or equivalent.
  • At least one year of experience in a similar role or related tasks.
  • Proficient in Microsoft Office and Google Suite.
  • Fluency in Spanish is preferred.
Work Environment:

The role is situated in an office/clinic environment, with a requirement for flexible hours, including evenings and weekends.

Physical and Mental Requirements:
  • Ability to sit and stand for extended periods.
  • Capability to lift, carry, or move objects weighing up to 20 pounds.
  • Manual dexterity for typing and using a mouse for prolonged periods.
  • Good vision and hearing capabilities.
This description serves as a guideline for the role's requirements. Responsibilities, skills, and working conditions may evolve as organizational needs change.