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Senior Technical Support Engineer

2 months ago

Hillsboro, United States Talent Masters Full time
About the Job

We are seeking a highly skilled Sr. Technical Support Engineer (Semiconductor) to join our team at Talent Masters. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients in the semiconductor industry.

Key Responsibilities:
  • Perform routine maintenance and inspections on semiconductor system equipment to ensure optimal performance and adherence to factory specifications.
  • Instruct customers on the operation and maintenance of system equipment, promoting best practices and safety measures.
  • Act as the Company Liaison for customers regarding assigned projects, building lasting relationships and promoting positive customer experiences.
  • Independently and collaboratively perform complex equipment repairs, maintenance, and replacements.
  • Deliver technical support and guidance to customers, addressing operational inquiries, troubleshooting equipment malfunctions, and resolving technical issues to minimize downtime and enhance customer satisfaction.
Requirements:
  • Bachelor's Degree in electrical or mechanical engineering or equivalent experience.
  • 5 years of experience in the semiconductor industry or related field.
  • Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills, or chemicals is required.
  • Knowledge of Linux operating system is preferred.
  • Hands-on experience with electronic testing tools required. Hands-on mechanical skills is preferred.
What We Offer:
  • Highly competitive pay and benefits package.
  • Training in Texas, Oregon, or Japan for a period of 1-3 months.
  • Find home in a culture committed to the growth of individuals through continuous learning and other career growth opportunities.
  • Employee discounts and Employee referral bonus.
  • Casual dress welcome.
  • Volunteer opportunities to give back to our local community.

We are a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets, and approximately $29 billion in global revenue. We are dedicated to our Kyosei philosophy of social and environmental responsibility.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.