Senior Director of IT Operations

7 days ago


Chicago, Illinois, United States HCL Technologies Full time
Job Description

Job Summary:

We are seeking an experienced Associate Vice President of Technology Strategy to join our team at HCL Technologies. As a key member of our leadership team, you will be responsible for developing and implementing technology strategies that drive business growth and innovation.

Key Responsibilities:

  • Partner with business function leaders to establish a technology strategy, prioritize systems initiatives, budgets, and operating plans.
  • Work with the IT leadership team to deliver enterprise-wide technology solutions and support the overall technology and business strategy.
  • Oversee the performance management, governance, common methodologies, processes, metrics, and tools for developing and operating systems with Application, Infrastructure, and Compliance view.
  • Drive IT service contractual deliverables and participate in thought leadership, business opportunity review, and provide feedback to the team to ensure the solution meets the needs and intent.
  • Drive operations, technology, and project teams to deliver solutions using existing processes and determine what processes need to be enhanced.
  • Drive Audit and Compliance initiatives in a Life science, Pharmaceutical, and Healthcare industry setting, i.e., SOX, HIPAA, GxP, etc., and manage CAPA actions.
  • Establish metrics/key performance indicators and SLAs for driving the performance of IT service delivery.
  • Review various processes to identify potential gaps and partner with the IT department and applicable internal IT resources to address any gaps.
  • Effectively manage third-party vendors/suppliers.
  • Recruit, build, and nurture a best-in-class technology team in support of business function needs.
  • Be overall accountable for various initiatives that include cost savings, capital management, and leading/coordinating leadership meetings for the assigned client engagement.
  • Take an end-to-end view of Customer infrastructure services and seek to be proactive in the continuous improvement of service delivery.
  • Execute talent management practices, including performance management and employee development, to promote overall employee performance, learning, and growth opportunities.
  • Provide effective leadership, coaching, and management to ensure the delivery, operations, technical, project, and process team evolves in alignment with IT leadership, business, and client expectations.
  • Promote cultural values in a manner resulting in a positive, team-oriented, results-focused Global team.
  • Drive a supportive and collaborative working climate that results in a highly engaged Global workforce.
  • Perform other delivery, technical program, leadership job-related functions as assigned.

Requirements:

  • Bachelor's Degree or equivalent experience, preferably in Computer engineering, information systems, or related disciplines.
  • 15+ years of experience in Information Technology with experience related to IT operations management, application team coordination, Datacenter infrastructure management, project management, or technology consulting.
  • Experience managing systems and ITSM processes, support SOX, GxP regulations, and other audit requirements.
  • New Technology appreciation, Distributed Compute, Backup & Storage, Database, EUC Engineering, and Network Services.
  • Ability to partner with Account management teams for business growth planning.
  • Ability to drive relationships with the customer and other internal stakeholders.
  • Ability to ensure Delivery Governance through creating a facilitative operating environment.
  • Ability to lead the business review meeting with the customer and ensure that customer visits by the client result in generation of additional business for HCL.
  • Ability to leverage practice propositions and initiatives to add value to the client.


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