Operations Senior Manager

2 weeks ago

Chicago, Illinois, United States American Medical Association Full time
Operations Senior Manager at The American Medical Association

The American Medical Association (AMA) stands as the foremost professional association for physicians in the United States and operates as a non-profit entity. We serve as a cohesive voice and a formidable advocate for physicians, their patients, and the overarching goal of enhancing public health. Joining the AMA means aligning with our mission to advance the art and science of medicine while fostering a healthier nation. We are committed to embedding equity in our practices and enhancing the diversity of our workforce at all organizational levels. Our aim is to cultivate an environment where employees can express their authentic selves and engage fully in our mission. We prioritize professional growth and uphold our dedication to social responsibility. We invite you to discover more about our organization and look forward to connecting with you.

An exciting opportunity awaits at our corporate headquarters for an Operations Senior Manager within our Publishing Operations team. This hybrid role requires in-office presence for two days each week.

KEY RESPONSIBILITIES:

Publishing Operations

  • Design and optimize operational workflows that enhance business management; ensure that processes are clearly defined, well-documented, accessible, and current.
  • Implement the strategic planning framework for the Publishing division, establishing a systematic approach for ongoing evaluation of progress toward objectives and adapting to changes in both external and internal factors.
  • Facilitate effective communication, collaboration, and resource planning for both new and ongoing initiatives.
  • Work closely with the Director to identify new opportunities and scenarios, ensuring thorough analysis of rationale, costs, risks, and benefits.
  • Draft business plans for new initiatives that outline the rationale, costs, risks, and opportunities involved.
  • Develop and oversee new processes and procedures to guarantee timely, accurate, and collaborative workflows across business units.
  • Manage publishing operations processes, including performance planning, goal tracking, IT requirements, and onboarding of new personnel.
  • Generate analytical reports and present findings to leadership to guide operational processes.
  • Collaborate with the Director and Publisher on business planning, identifying risks and providing recommendations to enhance operational efficiency and business optimization.
  • Supervise administrative operations within publishing to ensure effective and efficient support.

Project & Process Improvement Planning

  • Establish and maintain a proactive planning process for potential projects and resource requirements, developing a system for prioritization and communication of project resources.
  • Oversee the prioritization of project management resources to align with Publishing goals, in collaboration with JAMA Network Editorial and the Director.
  • Lead the creation of a framework for continuous internal improvement across the Publishing sectors.
  • Manage vendor relationships, ensuring quality and cost-effectiveness, and that vendors fulfill contractual obligations.

Staff Management and Engagement

  • Guide, mentor, and oversee professional staff, setting objectives, assessing performance, and fostering staff development.
  • Collaborate with the Director to cultivate a strong Publishing Team, emphasizing team culture, talent development, and the integration of Diversity, Equity, and Inclusion initiatives.

Additional responsibilities may be assigned as needed.

QUALIFICATIONS:
  • A Bachelor's degree is required; an advanced degree (e.g., MBA or PMP Certification) is preferred.
  • A minimum of 7 years of demonstrated experience in Publishing across various organizational functions, with the ability to facilitate discussions among high-level executives to develop prioritization plans.
  • At least 3 years of experience in staff management, with a proven ability to lead and mentor talent, and to build and motivate teams.
  • Demonstrated experience in translating organizational goals into actionable programs and projects, with the ability to navigate uncertainty and drive projects to completion.
  • Proven track record in implementing process improvements within an organization.
  • Experience in a dynamic publishing environment and familiarity with industry trends, standards, and competition is advantageous.
  • Prior experience in resource allocation and management across projects, with the ability to communicate and assess project risks as necessary.
  • Exceptional written and verbal communication skills are essential.
  • Strong analytical and problem-solving skills are required.
  • Highly developed interpersonal skills with the ability to engage with individuals at all organizational levels.

The American Medical Association is committed to fostering a diverse workforce and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, or veteran or disability status.

THE AMA IS DEDICATED TO IMPROVING THE HEALTH OF THE NATION

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