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Client Relations Coordinator

2 months ago

Reno, Nevada, United States ZLINE Full time
Position Overview

Salary: $40,000+ based on experience

About Us:

ZLINE Kitchen & Bath is a dynamic appliance manufacturer specializing in high-end kitchen and bathroom solutions. Our mission is to deliver attainable luxury to homeowners across the nation. We pride ourselves on our innovative designs inspired by the stunning landscapes of Lake Tahoe, and we are rapidly establishing ourselves as a trusted name in the appliance industry.

Role Summary:

As a Customer Experience Specialist, you will serve as the initial point of contact for our customers, embodying the ZLINE brand through exceptional service. We are looking for enthusiastic individuals who are passionate about customer satisfaction and eager to grow within a vibrant company. This role transcends traditional customer service; it involves problem-solving and building lasting relationships with our clientele.

Key Responsibilities:

  • Engage with customers through various communication channels including phone, email, and live chat.
  • Provide detailed product information to assist customers in making informed decisions.
  • Support customers during the installation process with guidance and troubleshooting.
  • Conduct thorough training on our products and systems.
  • Collaborate with colleagues to devise effective solutions for customer inquiries.

Qualifications:

  • High school diploma or equivalent is required.
  • Strong verbal and written communication skills.
  • Ability to manage multiple customer inquiries simultaneously.
  • Proficient in using Mac OS and familiar with Google Suite applications.
  • Experience with CRM platforms is advantageous.
  • Ability to maintain composure and empathy in challenging situations.
  • Commitment to continuous learning about our evolving product offerings.
  • Bilingual candidates are encouraged to apply.

What We Offer:

  • Standard working hours: Monday - Friday, 8:00 AM - 4:30 PM with a 30-minute lunch break.
  • Competitive compensation starting at $40,000+ annually.
  • Comprehensive benefits package available after 90 days of employment, including medical, dental, vision, and life insurance.
  • 401k plan with a 6% match and profit-sharing opportunities.
  • Professional development programs and ample opportunities for career advancement.
  • Paid time off, holidays, and parental leave after one year of service.
  • Access to a wellness program and a dog-friendly office environment.

Diversity Commitment:

ZLINE Kitchen and Bath is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We uphold a strict policy against discrimination and harassment of any kind.