Spa Receptionist

1 week ago


Lake Arrowhead, California, United States Pyramid Global Hospitality Full time
Job Summary

The Spa Receptionist/Attendant is a key member of our team, responsible for providing exceptional guest service and ensuring a seamless experience for our visitors. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet guests and introduce them to our facilities and services
  • Provide tours and information about our spa and fitness center
  • Answer incoming calls and book services with accuracy
  • Maintain a thorough understanding of our programs and services
  • Register guests for day passes and membership programs
  • Follow up with guests on product recommendations and assist with retail sales
  • Report equipment failures or maintenance issues
  • Keep the spa and fitness center clean and well-stocked
  • Promote positive guest relations and resolve complaints in a timely manner
Requirements
  • High school diploma or equivalent
  • One year of customer service experience, preferred
  • First Aid and CPR certification, preferred
  • Computer knowledge and ability to communicate effectively in English
  • Ability to work weekends and holidays
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a fun and rewarding work environment.


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