Spa Receptionist/Attendant

2 months ago


Lake Arrowhead, California, United States Lake Arrowhead Resort Full time
About Us

Lake Arrowhead Resort is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

The Spa Receptionist/Attendant is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our guests. This role requires a high level of professionalism, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities
  • Greet guests and introduce them to the facilities and membership components of the Spa and Fitness Center.
  • Provide tours and information related to the Spa and Fitness Center and their features.
  • Answer incoming telephone calls promptly and politely, guiding guests in choosing the best services for their individual needs, and booking services with detail and accuracy.
  • Maintain a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest.
  • Register guests for day passes and membership programs with accuracy.
  • Follow up with each guest on product recommendations made by service providers and assist in educating the guest while closing the retail sale.
  • Follow daily checklists and report any needs or concerns to leadership.
  • Report equipment failures or maintenance issues promptly.
  • Maintain a well-groomed, professional appearance, which includes wearing clean and well-kept clothing, and nametag.
  • Report any accidents or injuries to the Security Department.
  • Keep the Spa and Fitness Center clean, orderly, and well-stocked with necessary items.
  • Promote positive guest relations by providing prompt, courteous, and efficient service and effectively resolving complaints in a timely manner.
Requirements
  • High school diploma or equivalent.
  • One year of customer service experience, preferred.
  • First Aid and CPR certification preferred.
  • Computer knowledge and ability to communicate effectively in the English language.
  • Ability to work weekends and holidays.
  • Basic to intermediate experience using computers, web-based systems, and Microsoft products (Word, Excel, Outlook, Teams).
  • Basic mathematical skills and ability to perform accurate mathematical calculations using a 10-key.
  • Excellent verbal and written communication skills in English as a first or secondary language.


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