Spa Receptionist/Attendant
2 months ago
Lake Arrowhead Resort is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Job SummaryThe Spa Receptionist/Attendant is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our guests. This role requires a high level of professionalism, attention to detail, and ability to work in a fast-paced environment.
Key Responsibilities- Greet guests and introduce them to the facilities and membership components of the Spa and Fitness Center.
- Provide tours and information related to the Spa and Fitness Center and their features.
- Answer incoming telephone calls promptly and politely, guiding guests in choosing the best services for their individual needs, and booking services with detail and accuracy.
- Maintain a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest.
- Register guests for day passes and membership programs with accuracy.
- Follow up with each guest on product recommendations made by service providers and assist in educating the guest while closing the retail sale.
- Follow daily checklists and report any needs or concerns to leadership.
- Report equipment failures or maintenance issues promptly.
- Maintain a well-groomed, professional appearance, which includes wearing clean and well-kept clothing, and nametag.
- Report any accidents or injuries to the Security Department.
- Keep the Spa and Fitness Center clean, orderly, and well-stocked with necessary items.
- Promote positive guest relations by providing prompt, courteous, and efficient service and effectively resolving complaints in a timely manner.
- High school diploma or equivalent.
- One year of customer service experience, preferred.
- First Aid and CPR certification preferred.
- Computer knowledge and ability to communicate effectively in the English language.
- Ability to work weekends and holidays.
- Basic to intermediate experience using computers, web-based systems, and Microsoft products (Word, Excel, Outlook, Teams).
- Basic mathematical skills and ability to perform accurate mathematical calculations using a 10-key.
- Excellent verbal and written communication skills in English as a first or secondary language.
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