Spa Receptionist/Attendant

5 days ago

Lake Arrowhead, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

Overview

Basic Function

The Spa Receptionist/Attendant is responsible for day to day operations of the Spa and Fitness Center, while maintaining a clean, professional, and calm atmosphere. The Spa Receptionist/Attendant greets guests and introduces the facilities and membership components to individuals and groups.

Essential Function
  • Greeting guests as they enter the Spa of the Pines.
  • Providing guests with tours and information related to the Spa of the Pines and Fitness Center and their features.
  • Answering incoming telephone calls promptly and politely, guiding guests in choosing the best services for their individual needs, and booking services with detail and accuracy
  • Maintaining a thorough understanding of spa and resort programs and services and acting as an ambassador for the resort with each guest
  • Registering guests for day passes and membership progams with accuracy.
  • Following up with each guest on product recommendations made by service providers and assisting in educating the guest while closing the retail sale
  • Following daily checklists and reporting any needs or concerns to leadership.
  • Reporting equipment failures or maintenance issues promptly.
  • Maintaining a well-groomed, professional appearance, which includes wearing clean and well-kept clothing, and nametag.
  • Reporting any accidents or injuries to the Security Department.
  • Keeping men's/ladies spas and fitness center clean, orderly, and well stocked with necessary items.
  • Promoting positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
  • Upon employment, all employees are required to fully comply with Pyramid Global Hospitality rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Marginal Function

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.
  • May be required to deliver items to guest rooms or complete inventories of supplies.
  • Work cooperatively with other departments
  • Other duties as assigned by leadership.
Qualifications

Education: High school diploma or equivalent

Experience: One year of customer service experience, preferred

Licenses or certificates: First Aid and CPR certification preferred

Grooming: All employees must maintain a neat, clean and well-groomed appearance (Dress code and grooming will be provided by the department manager).

Other: Computer knowledge, Ability to communicate effectively in the English language.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Must be able to work weekends and holidays.
  • Must have basic to intermediate experience using computers, web-based systems, and Microsoft products (Word, Excel, Outlook, Teams).
  • Basic mathematical (adding, subtracting, multiplying, and dividing) skills and ability to perform accurate mathematical calculations using a 10-key, required.
  • Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
  • Ability to accurately enter information using a moderately complex computer system.
  • Excellent verbal and written communication skills in English as a first or secondary language, required.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc

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