Spa Receptionist/Attendant

3 days ago


Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

Job Summary

The Spa Receptionist/Attendant is a key member of the Pyramid Global Hospitality team, responsible for providing exceptional guest service and ensuring a seamless experience for our spa and fitness center guests.

Key Responsibilities

  • Greet guests and introduce them to the facilities and membership components
  • Provide tours and information related to the spa and fitness center
  • Answer incoming calls and book services with accuracy
  • Maintain a thorough understanding of spa and resort programs and services
  • Act as an ambassador for the resort with each guest
  • Register guests for day passes and membership programs
  • Follow up with guests on product recommendations and assist in educating them on retail sales
  • Follow daily checklists and report any needs or concerns to leadership
  • Report equipment failures or maintenance issues promptly
  • Maintain a well-groomed, professional appearance
  • Report any accidents or injuries to the Security Department
  • Keep the men's/ladies spas and fitness center clean, orderly, and well-stocked
  • Promote positive guest relations by providing prompt, courteous, and efficient service

Requirements

  • High school diploma or equivalent
  • One year of customer service experience, preferred
  • First Aid and CPR certification preferred
  • Computer knowledge and ability to communicate effectively in English
  • Ability to work weekends and holidays
  • Basic to intermediate experience using computers, web-based systems, and Microsoft products


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