Assistant Service Manager

22 hours ago


Bentonville, Arkansas, United States Valvoline Instant Oil Change Full time

Job Summary

The Assistant Service Manager at Valvoline Instant Oil Change is a key member of our local team from both a technical and managerial standpoint. This role is ideal for a person who wants to lead one of our service centers and is ready to start taking the initiative among auto technicians.

Responsibilities

  • Supervise and mentor all service technicians to ensure they have the skills and knowledge to provide exceptional customer service.
  • Provide training and development opportunities to new technicians to help them grow in their roles.
  • Collaborate with the Service Center Manager to identify solutions for improving customer service and satisfaction.
  • Lead by example and provide superior customer service leadership to ensure a positive experience for every customer.
  • Manage inventory, scheduling, and payroll as business elements of the service center.
  • Maintain a clean, well-organized service center and ensure a safe and secure working environment.
  • Open and/or close the service center under the direction of the Service Center Manager.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.

Requirements

  • Effective interpersonal, oral, and written communication skills.
  • Knowledge of cash, facility, and safety control policies and practices.
  • High school diploma or equivalent.
  • 1 year of supervisory experience or related experience/training preferred.

Benefits

  • We offer medical, dental, vision, and 401(k) benefits.
  • Candidates will participate in a six-month training program that includes understanding of the Technician, Customer Service Advisor, and Senior Technician positions.
  • Valvoline has spent 150 years perfecting our lubricants to improve vehicle performance.

Company Culture

We value our employees' honesty, push for effective work ethics, recognize achievement, and focus on self-improvement and ongoing learning.



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