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Assistant Hotel Operations Manager

2 months ago

Bentonville, Arkansas, United States The Block Hotel Full time

About The Block Hotel

The Block Hotel is a boutique hotel that offers a unique blend of modern comfort and local touches, providing guests with an authentic experience. Our hotel features stylishly designed rooms, comfortable beds, and smart amenities to ensure a memorable stay for every traveler.

About You

We are seeking a dedicated and experienced Assistant Hotel Manager to join our dynamic team. As a key member of our hotel management team, you will play a crucial role in ensuring the smooth operation of our hotel. Your primary responsibility will be to support the Hotel Manager in overseeing the day-to-day activities of the hotel, including reservations and team compliance.

Key Responsibilities

  • Assign duties to staff and monitor performance to ensure compliance with hotel policies and established procedures.
  • Develop and deliver training programs that align with brand standards.
  • Foster exceptional guest relations by promptly and efficiently addressing any complaints or issues.
  • Monitor guest reviews and follow up on positive and negative reviews.
  • Participate in the selection of hotel staff and manage all new hire paperwork.
  • Evaluate employee performance and handle personnel actions, including disciplinary measures and terminations.
  • Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration and reservation cards, and other financial documentation.
  • Lead or assist in conducting staff meetings.
  • Assist the Hotel Manager in achieving the hotel's budget and financial objectives.
  • Ensure the property is impeccably clean and that guests have a positive experience.
  • Coordinate events to enhance awareness and engagement.

Requirements

  • Proven experience in hospitality management.
  • Strong knowledge of hotel operations and revenue management principles.
  • Excellent communication skills.
  • Ability to lead and motivate a team towards achieving their goals.
  • Proficiency in supervising and training staff.
  • Experience with phone etiquette and internal communications.
  • Bilingual or multilingual skills are a plus.
  • Leadership skills and the ability to make informed decisions.
  • Familiarity with hospitality management software and systems.
  • Ability to learn new processes and applications with a high level of understanding.