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Assistant Service Manager
2 months ago
Job Summary
The Assistant Service Manager at Valvoline Instant Oil Change is a key member of our local team from both a technical and managerial standpoint. This role is ideal for a person who wants to lead one of our service centers and is ready to start taking the initiative among auto technicians.
Responsibilities
- Supervise and mentor all service technicians to ensure they have the skills and knowledge to provide exceptional customer service.
- Provide training and development opportunities to new technicians to help them grow in their roles.
- Collaborate with the Service Center Manager to identify solutions for improving customer service and satisfaction.
- Lead by example and provide superior customer service leadership to ensure a positive experience for every customer.
- Manage inventory, scheduling, and payroll as business elements of the service center.
- Maintain a clean, well-organized service center and ensure a safe and secure working environment.
- Open and/or close the service center under the direction of the Service Center Manager.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
Requirements
- Effective interpersonal, oral, and written communication skills.
- Knowledge of cash, facility, and safety control policies and practices.
- High school diploma or equivalent.
- 1 year of supervisory experience or related experience/training preferred.
Benefits
- We offer medical, dental, vision, and 401(k) benefits.
- Candidates will participate in a six-month training program that includes understanding of the Technician, Customer Service Advisor, and Senior Technician positions.
- Valvoline has spent 150 years perfecting our lubricants to improve vehicle performance, indicating the stability of our company.
Company Culture
We support our Assistant Service Manager in providing a clear career path toward a Service Center Manager position. We strive to recognize our current employees and promote from within. We value honesty, push for effective work ethics, recognize achievement, and focus on self-improvement and ongoing learning.
