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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Staff My Agency Full time
{"title": "Customer Service Representative", "description": "Customer Service Representative

We are seeking a talented and caring professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Answer phones and greet clients in a friendly and professional manner.
  • Establish and maintain strong relationships with customers, responding to their inquiries and concerns in a timely and effective manner.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
What We Offer:
  • Competitive base salary and commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Retirement plan with Company Match.
  • Group Life insurance.
  • Valuable experience and growth opportunities within our agency.
Requirements:
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and detail-oriented individual.
  • Proactive problem solver with the ability to work in a team environment.
  • Ability to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers and provide personalized service.
  • Property Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).
", "lang_code": "en-US"}