Customer Service Representative

2 months ago


Fort Lauderdale, Florida, United States RemX Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at RemX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and meeting performance goals.

Key Responsibilities
  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet performance goals in areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance.
Requirements
  • 1 year of recent call center experience.
  • 6 months of previous remote work experience.
  • High School diploma or GED required.
  • Goal-driven and detail-oriented individual with excellent communication skills.
What We Offer

As a Customer Service Representative at RemX, you will have the opportunity to work with a dynamic team, develop your skills, and advance your career in a fast-paced and rewarding environment.



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