Customer Service Representative

13 hours ago


Fort Lauderdale, Florida, United States Joe Hillman Plumbers Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Joe Hillman Plumbers, Inc. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional and timely manner.
  • Maintain accurate customer records, work orders, and service logs in our database.
  • Coordinate and schedule service appointments with customers and technicians.
  • Assist with billing inquiries and process payments.
  • Relay important information between customers, technicians, and the office staff.
  • Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
  • Assist with various administrative tasks as needed to support the team and improve workflow.
  • Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.

Requirements:

  • High School diploma or equivalent.
  • Experience as a receptionist or customer support representative, preferably in the home services industry.
  • Demonstrated computer proficiency using Microsoft Office Suite or equivalent software.
  • Strong interpersonal and communication skills and the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
  • Attendance, time management, and punctuality are very important traits for this role.

Work Schedule: This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on-call schedule.



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