Customer Success Manager

1 month ago

New York, New York, United States S&P Global Full time
About the Role:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic global team. As a key member of our team, you will be responsible for delivering a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage growth, and supporting strategic objectives on the account level.

Responsibilities and Impact:
  • Lead client engagement initiatives, driving product adoption and retention.
  • Build strategic plans for product adoption on the account level within your Book of Business, and lead the initiatives with various internal stakeholders to achieve your objectives.
  • Build and maintain strong relationships with clients at all levels, and become their partner - i.e., end-users, business heads, senior managers, etc.
  • Proactively assess and address user needs in order to drive the best possible client experience.
  • Create awareness in the user base of existing and new offerings and advise the best solutions, so that it is relevant and effective to users.
  • Identify referral opportunities for S&P Global Market Intelligence and cross-divisional services as part of client outreach.
  • Raise product/service enhancement queries, provide client feedback on core products. Keep team informed of competitive landscape and process changes.
  • Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., SalesLoft, etc.).
  • Inspire proactive activity and foster a positive and collaborative culture across Customer Success team as well as all stakeholder teams.
What We're Looking For:
  • Bachelor's degree. Holder in Finance, Economics or related working experience is preferred.
  • 4 -7 years of relevant Sales or Clients Servicing experience in the financial sector (either at a vendor or a Financial Institution such as Investment Management/Investment Banking/Private Equity Institution/Corporate Treasury) is preferred.
  • Fluent in English.
  • A persistent and proactive mindset to drive growth across client accounts with confidence.
  • Strong knowledge and understanding of Capital Markets and Financial Services Industry.
Benefits:
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

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