Reservations Coordinator

2 days ago


Portland, Oregon, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at Marriott International Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • No license or certification required.
About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are proud to be part of a global brand leader in luxury hospitality, with over 100 award-winning properties worldwide. Our team of Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

We offer a chance to be proud of the work you do and who you work with, and to become the best version of yourself. Join us in delivering excellence in the care and comfort of our guests, and in upholding the Gold Standards of The Ritz-Carlton.



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