Field Service Operations Specialist
5 days ago
The Field Service Support Specialist position will be responsible for providing on-site technical and service support to customers, ensuring that their equipment is functionally optimal. This role involves 50% traveling to customer sites to troubleshoot, diagnose, repair, and conduct maintenance on equipment. Also, this position will be responsible for helping with shipping and receiving parts and equipment orders and maintaining the warehouse's efficiency.
Key Responsibilities- Installation and Service Support: Provide technical support to customers on-site, ensuring that their equipment is functioning optimally.
- Parts and Warehouse Support: Assist with shipping and receiving parts and equipment orders, and maintain the warehouse's efficiency.
- Customer Relations: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
- General Office Administration: Assist with general office administration tasks as needed.
- Education: High School Diploma or equivalent.
- Experience: 0-2 years of experience in field service experience in the commercial laundry systems industry or related field.
- Skills: Proven ability to manage projects from start to finish, ensuring that all aspects are completed on time and to the highest standards. Ability to develop an understanding of commercial laundry equipment, including frontload washer-extractors, flatwork ironers, dryers, and other related laundry equipment. Ability to develop an understanding of electrical, mechanical, hydraulic, and pneumatic technological aptitude. Ability to work effectively under pressure in a fast-paced, rapidly changing environment. Ability to read and understand electrical schematics and/or wiring and editing existing diagrams. Ability to develop basic plumbing, gas, and venting knowledge.
- Medical, Dental, Vision: Comprehensive health insurance package.
- Paid Holidays: Paid time off for holidays and vacation.
- Personal Advancement: Opportunities for career growth and professional development.
- Retirement & 401(K): Retirement savings plan with company matching.
At NCW, we are dedicated to providing the brightest talent to the best companies across the country. Our company's purpose is to redefine the way people think about contract staffing. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce. We are an Equal Opportunity Employer and are committed to diversity and inclusion in our culture and hiring practices.
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