Healthcare Billing Specialist

2 weeks ago


Johnston, Iowa, United States Care New England Health System Full time

Position Overview:

As a vital member of the Revenue Cycle team at Care New England Health System, the Healthcare Billing Specialist is responsible for a variety of patient billing tasks and administrative duties under the guidance of the Accounts Receivable Supervisor.

Key Responsibilities:

  • Efficiently manage and organize incoming mail to ensure timely processing.
  • Review and process insurance payments and patient remittances promptly.
  • Handle requests for detailed billing statements and account balances with accuracy and speed.
  • Respond to inquiries via email and phone in alignment with departmental standards.
  • Conduct thorough investigations of patient credits and manage refunds as necessary.
  • Utilize skip tracing techniques to resolve address discrepancies and update patient information in the system.
  • Maintain comprehensive records of account history in accordance with established protocols.
  • Accurately manage spreadsheets and assist with various billing and collection tasks.
  • Ensure timely documentation and distribution of all financial correspondence and settlements.
  • Proactively monitor office supply levels and initiate orders to maintain adequate inventory.
  • Collaborate on special projects as assigned by management.
  • Safeguard patient confidentiality and uphold their rights.
  • Adapt priorities effectively to meet job demands and complete tasks within set timelines.
  • Identify areas for improvement and contribute suggestions to enhance processes and services.
  • Participate in committees and professional development opportunities as appropriate.

Qualifications:

Applicants should possess a high school diploma or equivalent, with one to three years of experience in a healthcare or business environment preferred. The ideal candidate will be organized, detail-oriented, and capable of following instructions effectively. Strong communication and interpersonal skills, along with sound decision-making abilities, are essential for success in this role.

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