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Healthcare Customer Service Specialist

2 months ago

Johnston, Iowa, United States ChildServe Full time

Position Title: Patient Services Representative (Full-Time)

Department: Admin & Support (Operations, Accounting, HR, HIM, Marketing)

Location: Johnston, Iowa

Role Overview:

ChildServe is seeking a detail-oriented and customer-centric Patient Services Representative to oversee scheduling and coordination within our outpatient service divisions.

Benefits:

  • This is a full-time position with eligibility for comprehensive health benefits, including medical, dental, and vision insurance.
  • Paid time off is provided upfront upon hire and begins accruing immediately.
  • A 403B retirement plan is available.

Work Schedule:

  • Full-Time, 40 hours per week
  • Monday - Thursday: 9:00 AM - 5:30 PM, Friday: 8:30 AM - 5:00 PM

Key Responsibilities:

  • Ensure accurate and timely schedule information is entered and maintained in the practice management system.
  • Perform data entry to support collaboration with the insurance and authorization team as well as the intake team.
  • Coordinate with clients and healthcare providers to schedule new and existing appointments, ensuring compliance with physician orders and insurance guidelines.
  • Communicate any schedule changes and rescheduling needs to clients and providers effectively.
  • Work alongside other services and community resources to arrange specialty services, managing schedules to accommodate provider absences.
  • Facilitate the check-in process for new clients and ensure completion of the new patient packet.
  • Schedule interpreters as required.

Qualifications:

  • High School Diploma or GED required; some college education preferred.
  • Preferred: One year of office or administrative experience, particularly in customer service.
  • Preferred: Familiarity with adaptive medical equipment.
  • Ability to work efficiently and accurately amidst frequent interruptions.
  • Strong verbal and written communication skills, with the ability to build effective relationships with coworkers, families, and third parties.
  • Proficient in computer skills, particularly Microsoft Office and experience with electronic health record systems.
  • Demonstrated ability to maintain positive working relationships and show respect for a diverse population.
  • Must uphold confidentiality regarding client and staff information.
  • Ability to interpret and adhere to relevant policies, procedures, and regulations.
  • Effective communication skills in English, both written and verbal.
  • This position may be subject to specific safety requirements.

About ChildServe:

ChildServe has consistently been recognized as a Top Workplace since 2014. Here’s what makes our organization special:

  • Our mission is impactful. We partner with families to support children with special healthcare needs.
  • We are not your typical non-profit. We serve thousands of children annually through a variety of unique pediatric services.
  • Our team is exceptional. We are composed of individuals who care deeply about their colleagues and believe in the power of collaboration.
  • Continuous learning is encouraged. We support our team members in gaining new certifications and advancing their careers.
  • We work collaboratively across disciplines to ensure children receive the best possible care.

Join us in making a meaningful difference in the lives of children and families.