Head of Customer Success

4 days ago


Atlanta, Georgia, United States Incident IQ Full time

About Us

Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. We're passionate about helping school districts achieve operational efficiency.

We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students. The estimated salary for this position is $120,000-$150,000 per year, based on location and experience.

Job Description

The Director of Technical Support will be responsible for managing the day-to-day operations of a core team within the Support organization.

This role requires 5+ years of experience leading remote teams in a customer or technical support setting. You should have a strong passion for ensuring not only our customer's success but your team's growth and development.

The Director of Technical Support will also be responsible for developing and managing processes to empower the support team to offer technical assistance to customers.

Key Responsibilities

  • Manage the day-to-day operations of a core team within the Support organization
  • Develop and manage processes to empower the support team to offer technical assistance to customers
  • Help lead the charge in developing and growing a world-class support organization
  • Provide leadership to the Support team by mentoring Support Specialists

What We Offer

  • A competitive salary based on experience
  • A benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO)


  • Atlanta, Georgia, United States Elk Head Clothing Full time

    Career Opportunities at Elk Head ClothingWe are seeking a highly motivated and fashion-forward individual to join our team as a Key Holder at Elk Head Clothing in Ponce City Market.In this role, you will provide exceptional customer service, drive sales, and act as a floor supervisor in the absence of a manager.This is a part-time position available on...


  • Atlanta, Georgia, United States JACKMONT HOSPITALITY INC Full time

    Culinary Department HeadJACKMONT HOSPITALITY INC is seeking a talented Culinary Department Head to lead our kitchen operations. The successful candidate will be responsible for developing and implementing culinary strategies that drive sales growth and customer satisfaction. This is an exciting opportunity for someone with a passion for cooking, leadership,...


  • Atlanta, Georgia, United States ScaleneWorks INC Full time

    At ScaleneWorks INC, we are seeking an experienced Head of Customer Engagement and Technology Solutions to lead our CRM initiatives and drive business growth.About the RoleThis pivotal position will be responsible for developing and executing a comprehensive CRM strategy aligned with our overall business objectives. The ideal candidate will have extensive...


  • Atlanta, Georgia, United States Workday Full time

    **Our Approach to Customer Success**At Workday, we believe that customer success is the key to driving business outcomes and achieving strategic goals. That's why we're committed to providing our clients with exceptional support and guidance throughout every stage of their journey. Salary: The annualized base salary for this role ranges from $180,000 to...


  • Atlanta, Georgia, United States Abnormal Security Full time

    **Job Title:** Customer Success StrategistDescription:In this role, you will bring 2+ years of experience in a customer success capacity and 5+ years of experience in an enterprise SaaS product support environment. Your strong technical troubleshooting skills, ability to communicate effectively with all levels of the organization, and understanding of...


  • Atlanta, Georgia, United States Katalon, Inc. Full time

    About the RoleKatalon, Inc. is a leading provider of quality management platforms that empower teams to deliver exceptional customer experiences faster and more efficiently. We're seeking an experienced Customer Success Strategist to join our team and help drive business growth.The ideal candidate will have a proven track record of building trusted...


  • Atlanta, Georgia, United States RemX Full time

    Job Title: Customer Success ProfessionalAbout UsRemX is a leading provider of innovative healthcare technology solutions. We are seeking an experienced Customer Success Professional to join our team.Job DescriptionThe Customer Success Professional will be responsible for delivering tailored onboarding experiences, including unboxing, activation, and app...

  • Sales Associate

    6 days ago


    Atlanta, Georgia, United States Elk Head Clothing Full time

    Elk Head Clothing Retail JobThe Retail Sales Associate role is a part-time position available at Elk Head Clothing in Ponce City Market. As a Key Holder, you will provide exceptional customer service and create an exciting shopping experience for our customers.This job offers opportunities for growth and career advancement in a fast-paced, team-oriented work...


  • Atlanta, Georgia, United States Elk Head Clothing Full time

    Retail Sales Position AvailableWe are seeking a highly motivated and fashion-forward individual to join our team as a Key Holder at Elk Head Clothing in Ponce City Market.In this role, you will provide exceptional customer service, drive sales, and act as a floor supervisor in the absence of a manager.This is a part-time position available on Fridays,...


  • Atlanta, Georgia, United States OnPay Full time

    We are currently seeking a highly motivated and organized Customer Success Associate to join our team at OnPay. As a key member of our Client Experience team, you will be responsible for providing exceptional customer service and support to our clients.Your primary responsibilities will include learning and navigating OnPay systems to respond to client...


  • Atlanta, Georgia, United States 525 TECHNOLOGIES Full time

    About the PositionWe are seeking a highly motivated and results-driven Customer Success Coordinator to join our team at 525 TECHNOLOGIES. In this role, you will be responsible for coordinating sales efforts, managing customer relationships, and providing exceptional customer service.Key ResponsibilitiesCoordinate sales efforts and manage customer...


  • Atlanta, Georgia, United States Permantech2 Full time

    Head of Business Development Job SummaryWe are seeking a Head of Business Development to lead our sales efforts and drive business growth through effective sales and marketing strategies. As a key member of our leadership team, you will be responsible for developing and executing plans to meet growth objectives and increase market awareness.You will work...


  • Atlanta, Georgia, United States OneTrust Full time

    We are looking for a highly skilled and experienced Customer Success Strategist Leader to join our team at OneTrust. This is an exciting opportunity to work with a leading provider of trust and privacy solutions, and to contribute to the growth and success of our business.Job SummaryThe Customer Success Strategist Leader will be responsible for developing...


  • Atlanta, Georgia, United States WelcomeHome Software Full time

    Customer Success Team Lead, SMBWelcomeHome is a rapidly growing SaaS provider of customer relationship management (CRM) solutions for the senior living industry. Based in Atlanta, our mission is to deliver innovative technology that drives client success.We're seeking a highly skilled Customer Success Team Lead to drive business outcomes for our SMB clients....


  • Atlanta, Georgia, United States T-Mobile Full time

    Job Title: Customer Success SpecialistCompany Overview:T-Mobile is a rapidly growing company that values its employees. We strive to create a positive work environment where everyone feels valued and supported. Our Total Rewards Package ensures that employees receive a competitive base salary, compensation package, and opportunities for growth and...


  • Atlanta, Georgia, United States Hobnob Neighborhood Tavern Full time

    About the JobHobnob Neighborhood Tavern is looking for a highly skilled Head of Kitchen Operations to lead our culinary team. As a key member of our management team, you will be responsible for maintaining the highest standards of food quality, ensuring efficient kitchen operations, and driving business growth.Key ResponsibilitiesDirect and motivate a team...


  • Atlanta, Georgia, United States New Carbon Company Full time

    We are seeking a motivated Customer Success Representative to join our team at New Carbon Company.Job OverviewIn this role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. You will work closely with our sales team to ensure seamless execution of sales strategies and contribute to the...


  • Atlanta, Georgia, United States YouLend Full time

    We are seeking an experienced Senior Head of US Production Line to join our team at YouLend. As a key member of our operations team, you will play a critical role in scaling and improving our US Production Line.About the Role:As Head of US Operations, you will be responsible for ensuring the success of our Underwriting, Operations, and Sales teams. Your...


  • Atlanta, Georgia, United States OneTrust Full time

    Unlock New Heights in Customer SuccessWe're on a mission to empower organizations to drive innovation responsibly while mitigating risks. Join our team as a Senior Customer Success Architect and be part of shaping product direction and internal methodology.About the RoleThis is an opportunity to create long-term relationships with OneTrust product,...


  • Atlanta, Georgia, United States RxVantage Full time

    RxVantage is a pioneering platform that revolutionizes how medical practices interact with life sciences resources and expertise, ultimately enhancing patient care. As a key member of our Practice Growth team, you will play a pivotal role in onboarding and supporting medical practices, ensuring seamless integration with our platform and long-term...