Customer Success Professional

4 days ago


Atlanta, Georgia, United States RemX Full time
Job Title: Customer Success Professional

About Us
RemX is a leading provider of innovative healthcare technology solutions. We are seeking an experienced Customer Success Professional to join our team.

Job Description
The Customer Success Professional will be responsible for delivering tailored onboarding experiences, including unboxing, activation, and app navigation, ensuring clients and their members are fully supported. This includes hosting weekly webinars to guide users through set-up processes, program benefits, and feature overviews, as well as offering personalized 1:1 phone sessions to assist with app setup and troubleshooting.

Responsibilities
- Deliver tailored onboarding experiences, including unboxing, activation, and app navigation
- Host weekly webinars to guide users through set-up processes, program benefits, and feature overviews
- Offer personalized 1:1 phone sessions to assist with app setup and troubleshooting
- Serve as a point of escalation for partners, providing guidance on program-specific and eligibility-related queries
- Manage a dedicated support line to facilitate seamless handoffs and consultative support for partner teams

Requirements
- Experience: Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued
- Proven Experience 3+ years' experience in a Customer Success role
- Technical Skills: Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems
- Organizational Skills: Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment
- Communication: Clear and empathetic communicator with a knack for building strong client relationships
- Salary: $80,000 - $100,000 per year

Benefits
- Competitive salary range
- Comprehensive benefits package
- Opportunity to work with a cutting-edge healthcare technology company


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