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Regional Event Coordinator

2 months ago

Kennedy Space Center, United States Loews Hotels Full time

At Loews Hotels, our team members have the opportunity to make a significant impact while enjoying their work environment. Our exceptional team brings to life the remarkable, award-winning hotels within our portfolio.

Recognized as one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are dedicated to fostering a culture centered around collaboration and community.

Are you seeking a workplace where you can express your true self and engage with others meaningfully?

  • We provide outstanding benefits and perks, including complimentary meals during shifts and access to theme parks.
  • Our vibrant culture ensures that each day is engaging, challenging, rewarding, and enjoyable.
  • Diversity is at the heart of our organization, and we empower all team members to realize their full potential.
  • We prioritize training and development opportunities for every team member.
  • We are committed to social responsibility and being a positive presence in the community.
  • We care for our team members just as we care for our guests.
About Loews Hotels

Join our team in creating memorable experiences at our premier locations.

Loews Hotels & Co is in search of a Regional Event Coordinator with EXPERIENCE IN LARGE HOTEL OPERATIONS (1,000+ Rooms) to deliver exceptional service in the planning and execution of conventions, meetings, and events across multiple venues. This position is accountable for all event logistics and execution from the moment of assignment through the event dates until final billing is completed. The Regional Event Coordinator collaborates with all hotel departments to ensure that all group-related events, guest accommodations, and additional activities are executed according to client specifications and Loews Hotels standards. This role is crucial in consistently achieving high service levels, surpassing client expectations, and contributing positively to the overall hotel operations, thereby fostering repeat business.

Key Responsibilities:
  • Oversee the management of conference groups at various Loews Hotels.
  • Receive and review Conference turnover from the Sales Department for accuracy and completeness.
  • Initiate written communication with clients upon file receipt and follow up with a verbal introduction within a week.
  • Provide professional communication to clients regarding account management.
  • Assist with menu development in collaboration with the Area Associate Director of Conference Management as needed.
  • Maintain regular contact with clients to cultivate positive working relationships.
  • Detail all aspects of conference events through the creation of Banquet Event Orders.
  • Send Banquet Event Orders and Group Resumes to clients for review and approval.
  • Manage group room blocks and monitor room pick-up throughout the planning process, communicating changes to optimize revenue.
  • Effectively relay conference group requirements to operating departments through timely communication.
  • Anticipate guest needs based on hotel demographics and industry trends to recommend suitable services and operations.
  • Coordinate pre-convention and post-convention meetings as necessary.
  • Ensure that information regarding daily group functions is clearly communicated and accessible.
  • Deliver outstanding customer service to clients during their stay to ensure complete satisfaction.
  • Maintain the accuracy of conference management information systems.
  • Meet specified financial goals established during the budgeting process.
  • Prepare and distribute thank you letters and feedback surveys to assigned groups.
  • Collaborate with financial services to ensure all billing processes are completed accurately.
  • Participate in special projects as assigned by the Area Associate Director of Conference Management.
  • Attend relevant hotel meetings and training sessions.
  • Build and maintain strong relationships with both internal and external clients throughout the event process.
  • Discuss future event plans with clients to encourage rebooking.
  • Supervise the Conference Management team members.
  • Assist in training and developing new team members.
  • Travel to multiple hotel locations as required.
  • Adhere to all company guidelines, policies, and procedures.
  • Perform other duties as assigned.
General Expectations
  • Notify relevant individuals of any significant issues or concerns.
  • Maintain a polite, friendly, and helpful demeanor towards guests, management, and colleagues.
  • Participate in hotel meetings and training sessions.
  • Foster teamwork and collaboration at all times.
  • Keep work areas and equipment in excellent condition.
  • Follow emergency procedures as per hotel standards.
  • Comply with safety regulations and procedures.
  • Stay informed about hotel policies and updates.
  • Practice recycling and sustainability whenever possible.
  • Adhere to hotel uniform and grooming standards.
Qualifications
  • A minimum of three years of progressive experience in hotel management.
  • Comprehensive knowledge of hotel food and beverage operations.
  • Understanding of guest room management and room block maintenance.
  • Exceptional communication skills, both verbal and written.
  • Strong organizational, creative, and sales skills.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications
  • Certified Meeting Professional designation.
  • Familiarity with diagram writing software such as Meeting Matrix or Social Tables.