Regional Field Service Manager

3 days ago


Kennedy Space Center, United States Leica Biosystems Full time
Regional Field Service Manager

Leica Biosystems is a global leader in cancer diagnostics, and we're seeking a highly skilled Regional Field Service Manager to join our team. As a key member of our Field Service Team, you will be responsible for the daily management of our regional team, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead a team of Field Service Engineers to deliver high-quality service and support to our customers.
  • Develop and implement strategies to improve service delivery, customer satisfaction, and team performance.
  • Collaborate with cross-functional teams, including Sales, Applications, and Service Coordination, to ensure seamless service delivery.
  • Manage and maintain accurate records of service activities, including repairs, calibrations, and installations.
  • Identify and implement opportunities for process improvements and cost savings.
Requirements:
  • Bachelor's degree in a relevant field.
  • 9+ years of experience in field service, with a minimum of 3 years in a customer-facing role.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Excellent problem-solving and analytical skills, with the ability to identify and implement process improvements.
  • Ability to travel 70-90%, including domestic and international trips.
Preferred Qualifications:
  • Previous experience with the Leica Biosystems digital pathology platform and/or 3rd party digital pathology platforms.
  • Supervisory management experience.
  • Troubleshooting and repair experience on medical laboratory instruments.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Leica Biosystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.


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