Central Florida Traffic Management Center Operations Coordinator

4 weeks ago

Kennedy Space Center, United States Faller, Davis & Associates, Inc. Full time

**Job Overview**

Faller, Davis & Associates, Inc. is seeking a highly skilled Traffic Management Center Operations Coordinator to join their team in Central Florida. This is a great opportunity to work in a fast-paced environment, utilizing your skills to coordinate traffic management center operations and ensure the smooth flow of traffic on the 498-mile statewide toll road system.

**About the Role**

As a Traffic Management Center Operations Coordinator, you will be responsible for monitoring traffic incidents and events impacting the Turnpike roadways, providing timely and accurate traveler information to customers, and coordinating with first responders to manage traffic incident scenes. You will also be responsible for verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio, and website, as well as maintaining accurate records of traffic incident status information.

**Responsibilities**

  • Monitor Turnpike roadways and verify Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio, and website.
  • Maintain accurate records of traffic incident status information in the SunGuide database.
  • Provide timely and accurate traveler information to customers through various channels, including ITS devices, two-way radio, email, and telephone.
  • Activate and timekeeping of the Turnpike's Rapid Incident Scene Clearance (RISC) program.
  • Contact on-call personnel for incident scene needs as determined by emergency guidelines documents.
  • Fill out Operations Management System (OMS) tickets accurately when Roadway Maintenance or Construction related damages or requests are made from an incident.
  • Dispatch or the Turnpike Road Ranger Safety Patrol operators and monitor the 800 MHz radio, ensuring that all pertinent information is being logged in the SunGuide software.
  • Track the Turnpike's Safety Patrol fleet via automated vehicle location and ensure the safety of each stop by monitoring on camera.
  • Monitor the status of all ITS devices and systems and troubleshoot as necessary.
  • Report device and system outages to ITS Operations Team and document in the OMS system.
  • Answer after-hours facilities work order calls and document into the OMS system.
  • Perform real-time quality control of information being displayed on DMS, PID, and Florida 511 website.
  • Answer public phone calls, which may include requests for information (toll rate, exits, etc.), or requests for Road Ranger service.

**Required Skills and Qualifications**

  • Knowledge of major local roads
  • Experience in a call center, control center, or dispatch center environment
  • Ability to obtain and disseminate relevant information from a variety of resources, including CCTV, scanners, field personnel, internet, two-way radio, and customers
  • Ability to work in a fast-paced, high-energy environment
  • Ability to perform real-time activities, prioritize tasks, and complete them within a defined period of time
  • Ability to effectively utilize a two-way radio system
  • Ability to read and interpret technical documents, such as TMC rules, operating procedures, or other traffic-related documents
  • Ability to communicate effectively with Turnpike employees

**Benefits**

Faller, Davis & Associates, Inc. offers a competitive salary of $55,000 - $65,000 per year, depending on experience. Additionally, the company offers a 401K Savings Plan with a company match, health, dental, short and long-term disability, and life insurance. Spouse and dependent coverage is also available. Employment is subject to drug testing and a criminal and motor vehicle background check. Faller, Davis & Associates, Inc. is an Equal Opportunity Employer M/F/V/D, a Drug-Free Workplace, and an E-Verify Employer. Visit us at www.fallerdavis.com and follow us on Facebook, Instagram, and LinkedIn.

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