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Client Relations Specialist

2 months ago

Redlands, California, United States Fadeaway Marketing Full time
Fadeaway Marketing is dedicated to fostering success through exceptional customer interactions. Our team of Customer Service Representatives plays a vital role in driving sales and enhancing the overall customer journey. We pride ourselves on going the extra mile for our clients, which sets us apart in the industry.

As a member of our Customer Service Representative team, you will be self-driven and motivated by the ambitious targets we establish, consistently striving to achieve them.

Key Responsibilities of the Customer Service Representative:
  • Process and fulfill customer orders with precision.
  • Maintain comprehensive knowledge of our products and promotional offers.
  • Coordinate order creation, appointment scheduling, and collaboration with various departments, including sales, to elevate customer satisfaction.
  • Build and nurture direct relationships with customers.
  • Foster a positive and enjoyable workplace culture while promoting teamwork.
  • Assist customers in identifying their ordering needs or services.
  • Emphasize customer focus, collaboration, and effective communication within the team.
Qualifications for the Customer Service Representative:
  • High school diploma/GED or equivalent professional experience.
  • Proficient in building relationships.
  • Attentive listener with strong active listening skills.
  • Effective communicator who utilizes positive language.
  • A genuine passion for helping others and a love for engaging with people.
  • Ability to remain calm and composed in challenging customer situations.
  • A driven individual with a proactive approach.
  • A collaborative team player who can also meet personal objectives.