HR Administrative Support Specialist

2 weeks ago

San Gabriel, California, United States AHMC Healthcare Full time

Position Overview:
The HR Administrative Support Specialist plays a crucial role in delivering exceptional customer service while ensuring the needs of employees and visitors are effectively addressed. This position involves managing phone communications, directing inquiries, and maintaining a tidy and organized reception area.

Key Responsibilities:

  1. Uphold a professional front office environment.
  2. Exhibit consistent professional phone etiquette.
  3. Respond to general inquiries related to human resources.
  4. Accurately document messages and relay pertinent information to HR personnel.
  5. Assist with front desk projects, including:
    1. File management and organization.
    2. Preparation of informational packets for benefits, new hires, and orientation.
    3. Support in returning checks to the Payroll department.
  6. Process Employment and Income Verifications.
  7. Assist in the creation of employee ID badges as required.
  8. Guide candidates through the online application process as necessary.
  9. Handle Federal and State withholding documentation.
  10. Maintain records of employee licenses and certifications.
  11. Complete Employer Claim Forms for EDD.
  12. Input employee changes into the HRIS system.
  13. Log garnishment documents and ensure timely scanning to Payroll.
  14. Manage Subpoena documentation and coordinate timely processing.
  15. Receive and distribute incoming paperwork to the appropriate staff on the same day.
  16. Keep an organized workspace to prevent loss or misplacement of items.
  17. Distribute incoming mail daily.
  18. Consistently demonstrate good health and safety practices.
  19. Assist recruiters with the onboarding process as needed.
  20. Adhere to Infection Control and Universal Precautions protocols.
  21. Exhibit dependability through regular attendance and punctuality.
  22. Understand and follow all emergency procedures and codes.
  23. Actively contribute to a safe working environment.
  24. Participate in required training sessions.
  25. Attend a majority of staff meetings, even if informal.
  26. Manage phone calls and assist walk-in visitors.
  27. Support HR staff with various tasks as needed.
  28. Assist with filing and maintaining organized records.

Interpersonal Skills:

  1. Meet the basic health requirements for employees, including necessary tests.
  2. Exhibit emotional maturity in fulfilling job responsibilities.
  3. Understand quality assurance and performance improvement processes.
  4. Engage in performance improvement initiatives as directed.
  5. Provide special attention and sensitivity to patients, visitors, and colleagues.
  6. Foster a cooperative atmosphere with other departments and professionals.
  7. Show respect and cooperation in all staff interactions, aiming to resolve conflicts amicably.
  8. Participate in team decision-making processes.
  9. Encourage actions that promote positive public relations with patients and the community.
  10. Embrace change as an opportunity for growth and adapt positively to new procedures.
  11. Maintain confidentiality regarding employee information.
  12. Handle challenging situations with discretion and professionalism.

Qualifications:

  1. Strong verbal and written communication skills.
  2. Excellent organizational abilities.
  3. Capability to manage multiple tasks simultaneously.
  4. Professional handling of multiple phone lines and visitor interactions.
  5. Basic proficiency in computer applications, including Outlook, Word, and some Excel.
  6. Analytical and creative thinking skills.
  7. Preferred educational background includes a college degree.
  8. High level of confidentiality is essential for this role.

A high school diploma or equivalent is required. Basic computer skills, along with strong communication and organizational skills, are necessary. Previous experience in Human Resources is preferred.

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