Customer Care Associate
1 week ago
Position Overview
Customer Care Associate - Providence Home Services
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or 9:00 AM - 5:30 PM with occasional weekend shifts
Role Summary:
The Customer Care Associate serves as the primary point of contact for a diverse range of clients, healthcare providers, and medical professionals to streamline the procurement and distribution of home medical equipment (HME) products and services. This role involves educating clients about a comprehensive selection of HME offerings and providing essential technical assistance as required. The Associate is tasked with recommending suitable, cost-effective HME solutions tailored to meet the homecare, mobility, diagnostic, and respiratory needs of clients.
Why Join Our Team?
At Providence, we cultivate a collaborative and engaging atmosphere, supported by a forward-thinking leadership team dedicated to delivering transformative medical devices to individuals in need within our community. By joining us, you will enhance the comfort and quality of life for those recovering from health challenges or living with disabilities.
Benefits and Advantages:
- Competitive compensation, including holiday pay and shift differentials
- Comprehensive benefits package, including full medical, dental, and vision coverage from day one
- 401(k) plan with employer contributions and retirement planning assistance
- Generous paid time off for vacations, sick leave, and holidays
- Tuition reimbursement and student loan forgiveness options
- Wellness and mental health support programs
- Backup childcare and eldercare services to assist with family care needs
- Optional benefits such as pet, auto, and home insurance
Qualifications Required:
- Minimum of 1 year of customer service experience; 2 years preferred.
Preferred Qualifications:
- Associate's or Bachelor's Degree
- Medical Terminology and Medical Coding certification upon hire
- 1 year of experience in a patient-facing healthcare setting or in insurance registration or billing.
About Providence:
At Providence, our mission is to embody the promise of "Know me, care for me, ease my way." Working within our organization means that regardless of your position, we will support you in your career journey, enabling you to provide exceptional care to others. We offer top-tier benefits and foster an inclusive workplace where diversity is celebrated, and every individual is valued and respected. Our extensive network includes over 50 hospitals and more than 1,000 clinics, serving a wide range of health and social services across multiple states.
Team Overview:
Providence Home and Community Care (HCC) is a dedicated service line within Providence, comprising over 8,000 caregivers and 2,000 volunteers who serve nearly 200,000 individuals annually. Our services span across various settings, including homes, clinics, and community living environments.
HCC offers a comprehensive suite of services for individuals of all ages, particularly those facing chronic or life-limiting conditions. Our expertise encompasses restorative care, ongoing support, and end-of-life care. Our service offerings include assisted living, skilled nursing, home health, home infusion, hospice, and palliative care, among others.
Providence is proud to be an Equal Opportunity Employer, committed to providing a workplace free from discrimination and harassment based on race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other protected status. We believe that diversity strengthens our organization, and we are dedicated to fostering an inclusive workforce that promotes equal opportunities for advancement.
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