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Customer Support Associate
2 months ago
Pacific Office Automation stands as a prominent entity in the document imaging and technology sector. With a legacy spanning over four decades, we have forged robust alliances with esteemed manufacturers, guaranteeing exceptional products and services for our clientele.
We are committed to fostering a collaborative workplace where professional development and employee success are prioritized. Our focus on continuous learning equips our staff with the essential tools to excel in the rapidly changing technology arena.
Position: Entry-Level Customer Care RepresentativeAre you prepared to embark on your professional journey in a vibrant office setting? We are in search of a committed Entry-Level Customer Care Representative to become a part of our organization. This position provides significant opportunities for career advancement and personal growth.
Core Responsibilities:
- Efficiently manage incoming support inquiries.
- Create support tickets for customer requests.
- Employ basic computer applications to complete tasks.
- Interact with customers, technicians, and sales personnel.
- Recognize patterns in customer interactions and communicate them to management.
- Route calls to the appropriate departments or individuals.
Qualifications:
- Exceptional phone manners and communication abilities.
- Capability to juggle multiple tasks in a fast-paced environment while ensuring precision.
- Strong attention to detail and organizational skills.
- Competence in computer operations and customer service.
- Effective written and verbal communication capabilities.
- Experience with Microsoft Word and Excel is preferred.
- Bilingual skills are a plus.
Experience:
- Prior experience in customer service is advantageous.
- Familiarity with IT ticketing support systems is desirable.
- Previous call handling experience is beneficial.
- Experience in a call center environment is a bonus.
Benefits:
- Comprehensive paid training programs.
- Health insurance options and additional benefits.
- 401K plan with company matching.
- Generous paid time off and sick leave.
- Opportunities for career progression in a supportive environment.
Our Commitment:
At Pacific Office Automation, we champion diversity and inclusion within our workplace. We are an equal opportunity employer, appreciating the unique contributions of every team member. Become part of a workforce that values differences and drives innovation.
