Customer Care Associate

1 week ago


Portland, Oregon, United States Arrow Sanitary Service Full time

Position Overview:

Arrow Sanitary Service is seeking a dedicated Customer Service Representative to enhance our team. This role is essential in ensuring our clients receive exceptional service and support.

Key Responsibilities:

  • Collaborate with various departments to address customer inquiries and resolve issues effectively.
  • Engage with customers via phone and in-person to process service requests, including installations and modifications.
  • Complete necessary documentation, including contracts and service charges, while ensuring accurate record-keeping.
  • Utilize software applications, particularly MS Word and Excel, to manage customer interactions and data.
  • Provide a positive customer experience by addressing service requirements and resolving complaints promptly.
  • Work efficiently in a high-volume call environment while promoting additional services.
  • Assist at the reception desk as needed.

Work Environment:

The role is based in an office setting that is clean, well-ventilated, and adequately lit. Customer Service Representatives typically have designated workspaces equipped with necessary tools such as telephones and computers. While the environment can be fast-paced and occasionally noisy, it is designed to support effective communication and service delivery.

Qualifications:

  • Proficient in reading, writing, and communicating in English.
  • A high school diploma or equivalent is preferred.
  • Minimum of two years of experience in customer service.
  • Familiarity with MS Word, Excel, and email communication is advantageous.
  • Strong organizational and communication skills are essential.
  • Able to analyze problems and compile relevant information for reporting.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement plans and opportunities for professional growth. At Arrow Sanitary Service, we value our employees and strive to create a supportive work environment.

Join Our Team:

At Arrow Sanitary Service, we believe in fostering talent from within and providing our employees with the tools they need to succeed. If you are a motivated individual looking to contribute to a dynamic organization, we encourage you to explore this opportunity.



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