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Technical Support Specialist

2 months ago

Austin, Texas, United States Arc Full time
ABOUT ARC:

ARC has been recognized as a leading employer in Central Texas, celebrated by our workforce for over a decade. As one of the largest medical groups in the region, we operate more than 25 locations and continue to expand. We provide a comprehensive benefits package for eligible team members, including Medical, Dental, Vision, Flexible Spending Accounts, Paid Time Off, 401(k), Employee Assistance Programs, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness initiatives, Sick Child Care Assistance, and professional development opportunities. For more information, please visit our website.

ROLE OVERVIEW: The Systems Technician is responsible for supporting and maintaining IT systems while educating users on their functionalities. The individual must be attentive to user requirements and execute tasks with a commitment to quality service, thorough documentation, and collaboration with colleagues, administrators, and management. Timely assistance to various departments is essential, along with the ability to identify, rectify, and report system issues. Compliance and confidentiality must be upheld while promoting the organization's mission and values.

KEY RESPONSIBILITIES:
  • Responds to IT helpdesk inquiries as directed by management, providing necessary assistance to end users.
  • Ensures the continuity of computer systems and applications for all users.
  • Installs authorized software and hardware solutions.
  • Conducts repairs on hardware, including PCs, faxes, phones, and other equipment as needed.
  • Monitors and records incoming and outgoing inventory.
  • Offers technical support and guidance to users as required.
  • Suggests enhancements in software and hardware to optimize system performance.
  • Maintains a log of all issues using departmental tracking software.
  • Collaborates effectively within a team to troubleshoot and resolve technical challenges.
  • Acquires knowledge of products to enhance support efficiency.
  • Meets attendance and punctuality standards.
  • Travels to various locations as necessary.
ADDITIONAL DUTIES:

• Performs other assigned tasks as needed.

• May be required to work overtime.

• Participates in on-call duties as assigned by management.

QUALIFICATIONS:

Education: High school diploma or equivalent.

Experience: 1-2 years in a customer-facing technical role or help desk environment preferred. An associate or bachelor’s degree in information technology or relevant technical certifications may also be beneficial and can substitute for some professional experience.

Proficient knowledge and experience with PCs, printers, and fax machines are essential.

SKILLS AND ABILITIES:
  • Familiarity with current Windows operating systems.
  • Professional demeanor with exceptional customer service skills.
  • Strong written and verbal communication abilities.
  • Analytical and problem-solving skills are crucial.
  • Excellent organizational skills and attention to detail.
  • Effective time management capabilities.
  • Telecommunications knowledge is advantageous.
  • Ability to work collaboratively in a team setting.
  • Capacity to manage competing priorities.
  • Self-sufficient work ethic.
  • Ability to thrive in a fast-paced environment with diverse technical challenges.
CERTIFICATION/LICENSE: None required.

SCHEDULE: Monday through Friday, 8:00 AM to 5:00 PM.