Service and Rental Counter Specialist
6 days ago
Tri-State Bobcat is seeking a highly skilled Service and Rental Counter Associate to join our team. As a key member of our team, you will provide exceptional customer service, support, and guidance to customers in our rental and service operations.
Key Responsibilities:- Service Related:
- Consult with customers to determine their service and repair needs for our equipment fleet.
- Create estimates and work orders for necessary equipment service and repair work.
- Ensure customer approval and sign-off on details and costs of work to be completed.
- Monitor progress of work by service technicians and manage parts orders.
- Keep customers updated on work progress and address any issues that may arise.
- Perform final quality checks before notifying customers that work is completed.
- Process invoices promptly and accurately.
- Communicate with other departments to ensure internal work orders are processed as needed.
- Maintain a clean and organized yard for equipment being serviced.
- Rental Related:
- Provide customers with rental price quotes, equipment availability, and capabilities in a friendly and professional manner.
- Assist customers with loading and unloading equipment.
- Instruct customers on safe and proper operation of equipment.
- Update rental database to ensure accurate inventory, equipment specifications, and pricing.
- Maintain rental equipment through inspection after each use and submit service work orders as required.
- Maintain company safety standards and rental yard organization and cleanliness.
- Participate in vendor training programs and stay current on new equipment updates.
- A minimum of two years' experience in equipment operations.
- Superior customer service skills.
- Strong mechanical aptitude.
- Excellent attention to detail.
- Ability to prioritize work and meet deadlines.
- Excellent verbal communication and organizational skills.
- Proficiency in MS Office applications.
- Three health insurance plans to choose from.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Life and AD&D insurance.
- Supplemental life and AD&D insurance available.
- PTO starts accruing on the first day of full-time employment.
- Seven paid holidays.
- 401K program with company match and a variety of investment options.
- Safety glasses and hearing protection provided.
- Competitive wages, including time and a half over 40 hours.
- Employee Assistance Program, offering free and confidential counseling, legal advice, travel planning, child/elder care professional assistance.
- Bereavement leave.
- Safety program.
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