Service and Rental Counter Specialist

6 days ago


Hudson, Wisconsin, United States TRI-STATE BOBCAT Full time
Service and Rental Counter Associate

Tri-State Bobcat is seeking a highly skilled Service and Rental Counter Associate to join our team. As a key member of our team, you will provide exceptional customer service, support, and guidance to customers in our rental and service operations.

Key Responsibilities:
  • Service Related:
  • Consult with customers to determine their service and repair needs for our equipment fleet.
  • Create estimates and work orders for necessary equipment service and repair work.
  • Ensure customer approval and sign-off on details and costs of work to be completed.
  • Monitor progress of work by service technicians and manage parts orders.
  • Keep customers updated on work progress and address any issues that may arise.
  • Perform final quality checks before notifying customers that work is completed.
  • Process invoices promptly and accurately.
  • Communicate with other departments to ensure internal work orders are processed as needed.
  • Maintain a clean and organized yard for equipment being serviced.
  • Rental Related:
  • Provide customers with rental price quotes, equipment availability, and capabilities in a friendly and professional manner.
  • Assist customers with loading and unloading equipment.
  • Instruct customers on safe and proper operation of equipment.
  • Update rental database to ensure accurate inventory, equipment specifications, and pricing.
  • Maintain rental equipment through inspection after each use and submit service work orders as required.
  • Maintain company safety standards and rental yard organization and cleanliness.
  • Participate in vendor training programs and stay current on new equipment updates.
Requirements:
  • A minimum of two years' experience in equipment operations.
  • Superior customer service skills.
  • Strong mechanical aptitude.
  • Excellent attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Excellent verbal communication and organizational skills.
  • Proficiency in MS Office applications.
Benefits:
  • Three health insurance plans to choose from.
  • Dental insurance.
  • Vision insurance.
  • Health Savings Account.
  • Life and AD&D insurance.
  • Supplemental life and AD&D insurance available.
  • PTO starts accruing on the first day of full-time employment.
  • Seven paid holidays.
  • 401K program with company match and a variety of investment options.
  • Safety glasses and hearing protection provided.
  • Competitive wages, including time and a half over 40 hours.
  • Employee Assistance Program, offering free and confidential counseling, legal advice, travel planning, child/elder care professional assistance.
  • Bereavement leave.
  • Safety program.


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