Service and Rental Counter Specialist

5 days ago


Hudson, Wisconsin, United States Tri-State Bobcat Full time
Job Summary

We are seeking a highly skilled Service and Rental Counter Associate to join our team at Tri-State Bobcat. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless equipment rentals, and maintaining a high level of work quality.

Key Responsibilities
  • Consult with customers to determine their equipment service and repair needs, and provide expert advice on equipment selection for rental transactions.
  • Create estimates, work orders, and schedules for service and repair work, ensuring timely completion and customer satisfaction.
  • Monitor progress of work, communicate with customers, and address any issues that may arise.
  • Process invoices promptly and accurately, and maintain a clean and organized rental yard.
  • Provide excellent customer service, both in-person and over the phone, and ensure a positive experience for all customers.
Requirements
  • A minimum of two years' experience in equipment operations, with a strong mechanical aptitude and excellent attention to detail.
  • Superior customer service skills, with the ability to prioritize work and meet deadlines.
  • Excellent verbal communication and organizational skills, with proficiency in MS Office applications.
Benefits
  • Competitive wages, with time and a half over 40 hours.
  • 3 Health insurance plans to choose from, dental insurance, vision insurance, and a Health Savings Account.
  • Life and AD&D insurance, supplemental life and AD&D available, and a 401K program with company match.
  • PTO starts accruing on the first day of full-time employment, 7 paid holidays, and a comprehensive Employee Assistance Program.


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