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Guest Care Specialist

2 months ago

Hudson, Wisconsin, United States Monro Muffler Brake Full time
About the Role

The Guest Care Specialist is a key member of our team at Monro Muffler Brake, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, building trust, and presenting needed services following our selling process.

Responsibilities
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • Provide a superior Guest Care experience, assisting in driving sales of automotive repair services and tires.
  • Contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge.
  • Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards, including environmental codes and ANSI/OSHA standards.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
What We Offer
  • Performance-based incentives.
  • Paid vacation and holidays for Full-Time Teammates.
  • Reimbursement for ASE Certifications.
  • Reimbursement for State Inspection Licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full-time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.