Customer Service Representative for Training and Education Center

2 weeks ago

Oakland, California, United States County of Alameda Full time
Overview

Introduction
This position is a newly established role within the organization. The successful candidates will be part of a dynamic team dedicated to enhancing customer experiences and facilitating educational opportunities.

About the Organization:
Alameda County, founded in 1853, serves a diverse population of over 1.6 million residents. As the second largest county in the Bay Area, it encompasses numerous cities and rural areas, covering a vast expanse of 738 square miles. The county employs around 9,000 individuals across various departments, managing an annual budget exceeding $3 billion. Alameda County is committed to providing a comprehensive range of services, including health care, public safety, and social services, aimed at enriching the lives of its residents.

Department Overview:
The department is dedicated to delivering high-quality human resource services in collaboration with various county agencies. Our mission is to be the preferred employer and a remarkable workplace, emphasizing excellence, responsiveness, and innovation in our practices.

Training and Education Center:
For over 25 years, the Training & Education Center has been a cornerstone for innovative learning and professional development. Our team is committed to providing exceptional service and creating impactful learning experiences for both internal and external clients. We aim to be the leading learning center in the East Bay, fostering individual and organizational excellence through transformative educational programs.

Position Summary:
Under the guidance of the Conference Center Services Manager, the selected individual will be responsible for initiating and concluding sales while offering comprehensive support for the Training & Education Center's services. This includes managing space rentals, planning meetings, and providing training assistance, along with other related duties as required.

Qualifications:
Education:
A high school diploma or equivalent is required.

Experience:
Four years of full-time experience in a customer service role within a direct sales environment, engaging with a diverse clientele and a variety of products or services.

Skills and Knowledge:
The ideal candidate will possess:
  • Expertise in training design and delivery, including both instructor-led and e-learning formats.
  • Knowledge of management and leadership curriculum development.
  • Proficiency in software applications such as PowerPoint, Excel, and Microsoft Word.
  • Strong communication skills, both oral and written.
  • Experience in conference and meeting planning.
  • Understanding of marketing strategies and techniques.
Core Competencies:
The most suitable candidates will demonstrate:
  • Ability to design and implement effective training programs.
  • Adaptability to changing work environments and challenges.
  • Strong interpersonal skills to foster positive relationships with clients and colleagues.
  • Commitment to achieving organizational goals and high-performance standards.
  • Innovative problem-solving skills and a proactive approach to work.
Application Process:
Applicants are encouraged to complete the online application process, ensuring all required documents are submitted in a timely manner. The selection process will include a review of applications, a supplemental questionnaire, and an oral interview for the most qualified candidates.

Benefits:
Alameda County offers a comprehensive benefits package, including health care options, retirement plans, and work-life balance initiatives designed to support the well-being of its employees and their families. This includes medical, dental, and vision coverage, as well as paid holidays, vacation, and various wellness programs.

Conclusion:
Alameda County is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workforce that reflects the communities we serve.

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