Customer Service Representative
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Schnitzer Steel. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and respectful store environment.
Key Responsibilities
- Provide best-in-class customer care and support to customers in a fast-paced retail environment.
- Work collaboratively with the sales team to achieve sales goals and promote sales of automotive parts and products.
- Maintain a high level of integrity and adhere to all company policies and procedures.
- Provide required information to customers, offer friendly and enthusiastic answers to customer questions, and follow loss prevention and risk control procedures.
- Participate in continuous training and education in all areas of the Pick-n-Pull business.
- Perform additional duties as assigned by management.
Requirements
- Must be 18 years of age or older (16 years of age or older for Canada applicants).
- Must have good people skills with an outgoing, friendly, and positive attitude.
- Able to work retail hours, including overtime, weekends, and holidays.
- Must have reliable means of transportation.
- Must be able to read, write, and speak in the English language (bilingual in Spanish a plus).
- Previous experience in a retail environment preferred but not required.
Physical Demands
- Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation, and placement, and environmental health and safety functions.
- Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc.
- Vision must be sufficient to perform job functions safely.
- Able to work on feet (stand and walk) for assigned work shift.
Working Conditions
- Exposure on a regular basis to outdoor weather conditions.
- Exposure to occasional noisy conditions and machinery operation.
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