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Supervisory Contact Representative

2 months ago

Oakland, California, United States Internal Revenue Service Full time
Job Summary

We are seeking a highly skilled and experienced Supervisory Contact Representative to join our team at the Internal Revenue Service. As a key member of our organization, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer service.

Key Responsibilities
  • Leadership and Management: Provide guidance and oversight to a team of customer service representatives, ensuring they have the necessary tools and resources to provide excellent customer service.
  • Customer Service: Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that customers receive timely and effective resolutions to their issues.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge, ensuring they are equipped to handle complex customer issues.
  • Performance Management: Conduct regular performance evaluations and provide feedback to team members, identifying areas for improvement and developing plans to address them.
  • Process Improvement: Analyze and improve existing processes to increase efficiency and effectiveness, ensuring that customer service standards are met.
Requirements
  • Education: Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience: Minimum of 2 years of experience in a customer service or leadership role, with a proven track record of success in improving customer satisfaction and loyalty.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people. Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for Growth: We offer opportunities for career advancement and professional growth, with a focus on developing the skills and knowledge of our employees.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a focus on teamwork and open communication.