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Account Success Specialist

2 months ago

San Diego, California, United States SOCi Full time

Become a vital part of SOCi as a Client Success Strategist

SOCi, the CoMarketing Cloud tailored for Multi-Location Enterprises, is on the lookout for a Client Success Strategist to cultivate enduring and profitable relationships with our clients. As the primary account steward, you will play a crucial role in facilitating account enablement, fostering product adoption, and driving expansion, which will directly influence our advancement in the realm of enterprise social media management.

Key Responsibilities:

  • Oversee customer accounts and deliver strategic insights to ensure client success
  • Identify potential churn risks and implement strategies to uphold retention rates
  • Boost monthly recurring revenue through effective product adoption initiatives
  • Collaborate with cross-functional teams to guarantee comprehensive customer success
  • Establish robust customer relationships and serve as a trusted advisor
  • Evaluate performance metrics and execute onboarding, adoption, and retention strategies
  • Utilize effective communication techniques across various platforms
  • Ensure high levels of customer satisfaction and reference-ability

Qualifications:

  • Proven track record of surpassing sales and customer success objectives
  • Exceptional organizational abilities with a knack for managing multiple priorities
  • Technical proficiency combined with a customer-focused approach
  • Capability to engage and influence C-level executives
  • Experience in SaaS, Social Media Management, and enterprise software solutions

What We Provide:

  • Comprehensive Benefits Package
  • Flexible Work Environment
  • Opportunities for Career Advancement

If you aspire to make a significant impact in the field of enterprise social technology, SOCi is the ideal environment for you.