Staff Services Analyst
12 hours ago
Under the supervision of the Staff Services Manager I (SSM I), the Staff Services Analyst (SSA) will conduct research of complex appeals of public assistance programs in the General Jurisdiction Bureau of the State Hearings Division (SHD):
Key Responsibilities:- Assist with the creation of daily hearing day calendar report and review report for completion and missing cases to ensure all scheduled cases are reviewed and assigned to an Administrative Law Judge (ALJ) prior to hearing day.
- Reviews complex cases to determine hearing readiness, determine any missing documents, pending action items, or information that needs to be communicated to the claimant.
- Contact claimants prior to hearing to confirm attendance at hearing, explain hearing process, process any action requests, and assist the claimant with exhibits.
- Communicate with claimants, Programs, Counties, Authorized Representatives prior to hearing to ensure receipt of statements of position and claimant submitted documents needed for hearing.
- Verify contact information and interpreter needs and update the case accordingly.
- Work as a team to provide hearing day support for judges conducting hearings.
- Analyze hearing day problems to determine proper resolution.
- Communicate with counties to ensure availability of hearing representatives, resolve issues in which hearing representatives or ALJs are double booked, contact claimants and apply regulatory requirements to enter non-appearances as appropriate, assist judges with accessing technical support when needed, and act as liaison between the assigned ALJs and the parties.
- Responsible for typing and preparing sensitive and confidential material.
- Review hearing decisions to ensure proper formatting, grammar, and consistency with Departmental policies.
- Timely release decisions and ensure finalized decisions are properly uploaded and mailed to the claimants.
The state offers comprehensive benefits including health, dental, vision, long term care and disability insurance, as well as paid leave.
Working Conditions:This position is located in Sacramento, CA and offers partial telework.
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