Customer Care Advisor

2 weeks ago


Kansas City, Missouri, United States KAR Global Full time

Customer Service Representative (Remote Eligible)

Position Overview:

This Remote Eligible role is designed for individuals who excel in providing exceptional technical assistance and problem-solving for customers of KAR Global. The successful candidate will leverage a variety of technical skills and customer service techniques to deliver effective solutions to client inquiries.

Key Responsibilities:

  • Diagnose, investigate, and resolve technical issues and application-related challenges faced by end-users.
  • Ensure adherence to all directives, updates, and schedules communicated by management.
  • Maintain open lines of communication with team members and across the organization.
  • Deliver exemplary customer service that fosters trust and loyalty among clients.
  • Proactively identify opportunities for product enhancements to improve user experience and functionality.
  • Guide and educate customers on best practices for utilizing KAR Global's products and services.
  • Stay informed about industry trends and competitive landscape to enhance product knowledge.
  • Document all customer interactions and research in the CRM system to ensure service reliability.
  • Maintain proactive communication with clients regarding their inquiries or incidents.
  • Ensure customer satisfaction with resolutions and escalate complex issues requiring advanced technical knowledge.
  • Act as a Subject Matter Expert in the creation of training materials.
  • Provide mentorship and training to fellow team members.
  • Utilize analytical skills to offer solutions and resolve issues in diverse scenarios.
  • Engage in continuous learning to enhance product knowledge and service capabilities.
  • Document known issues, solutions, and procedural information for reference.
  • Report on status, challenges, and timelines to management and staff.
  • Facilitate communication between technical and non-technical users.
  • Collaborate with technical teams to resolve customer issues.

Qualifications:

  • Bachelor's Degree preferred, with 1-2 years of experience in a customer service-oriented role.
  • High School Diploma or GED required.
  • Bilingual in English and Spanish is advantageous.
  • Experience in troubleshooting hardware, software, and network issues.
  • Excellent verbal and written communication skills.
  • Proven ability to quickly adapt to new technologies and solve problems creatively.
  • Strong analytical and problem-solving abilities.
  • Highly organized, detail-oriented, and capable of managing multiple tasks.

  • Customer Care Advisor

    2 weeks ago


    Kansas City, Missouri, United States Rich Products Full time

    Position OverviewAs a Customer Service Representative, you will play a vital role in delivering outstanding support to our clients. Your primary focus will be to assist both field technicians and retail partners by providing exceptional technical assistance related to our proprietary equipment.Location: RemoteCompany Overview:Rich Products Corporation is a...

  • Service Advisor

    2 days ago


    Kansas City, Missouri, United States Oakes Kia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Oakes Kia. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle service process.Key ResponsibilitiesCustomer Service: Provide exceptional customer service and support via...


  • Kansas City, Missouri, United States From the Earth Full time

    Job OverviewPosition: Part-Time Cannabis Product AdvisorCompany Overview: From The Earth is a premier cannabis dispensary committed to delivering top-notch products alongside outstanding customer service. Our mission is to educate our clientele and ensure they enjoy a fulfilling experience with our offerings.Role Summary: We are on the lookout for a...

  • Crop Advisor

    2 months ago


    Kansas City, Missouri, United States J.R. Simplot Full time

    The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food...


  • Kansas City, Missouri, United States Kwik Shop Full time

    Job Overview:As a vital member of our team, you will prioritize exceptional customer service by providing prompt and courteous assistance, paying close attention to detail, and anticipating customer needs. Key Responsibilities:- Welcome customers into the store and encourage them to return.- Adhere to compliance standards through regular training in relevant...


  • Kansas City, Missouri, United States Rose State College Full time

    Job Summary:Rose State College is seeking a highly skilled and detail-oriented Adjunct Advisor to provide reference services and support to our students and faculty. As a key member of our Library team, you will be responsible for assisting customers with directional questions, locating needed information, and utilizing various library resources.Key...


  • Kansas City, Missouri, United States Dorset Place Full time

    About Dorset Place: Dorset Place is a distinguished member of the Discovery Senior Living family, dedicated to managing vibrant and supportive senior living environments across various states. Our organization, built on the foundation of our "Pillars of Excellence," values the contributions of our Team Members, fostering a positive workplace culture that...


  • Kansas City, Missouri, United States VETERANS OF FOREIGN WARS OF THE UNITED STATES Full time

    Job OverviewLocationRemote PositionEmployment TypeFull TimeCompensation$34,000 - $41,154.50 annuallyPosition Summary:The Member Services Advisor plays a vital role in delivering exceptional customer support for the VFW Store and the broader operations of the Veterans of Foreign Wars. This position is essential for managing inquiries from both members and...


  • Kansas City, Missouri, United States The Ladders Full time

    Senior Wealth Management Advisor At The Ladders, we are seeking dedicated and dynamic professionals to join our team. This role is pivotal in enhancing our commitment to personalized banking solutions tailored for affluent clients. Banking transcends mere transactions; it is fundamentally about building relationships. Our mission is to empower individuals...


  • Kansas City, Missouri, United States The University of Kansas Health System Full time

    Job SummaryThe Patient Financial Advisor is a key member of our team at The University of Kansas Health System, responsible for providing financial support to patients and families across the health system.Key ResponsibilitiesEngage with patients or families to gather information on sponsorship linkage, including health insurance, homeowner's insurance,...


  • Kansas City, Missouri, United States AIB Full time

    Retail Banking Customer Service RepresentativeLocation: Westport, IE Role: Customer Service RepresentativeThis position is available on a temporary basis.We are seeking candidates who:Demonstrate exceptional customer relationship abilities, capable of engaging with clients and representing AIB with professionalism.Are dedicated to providing the highest...


  • Kansas City, Missouri, United States Focal Systems, Inc. Full time

    Position OverviewWe are seeking a results-oriented Customer Success Manager to ensure our retail partners realize significant returns on investment through our innovative solutions.About UsFocal Systems, Inc. is a leading provider of retail AI solutions, based in Silicon Valley. Since our inception, we have experienced remarkable growth, doubling in size...

  • Senior Risk Advisor

    2 weeks ago


    Kansas City, Missouri, United States HUB International Full time

    ABOUT HUB INTERNATIONALAt HUB International, we pride ourselves on being a collective of innovators. Our mission is to safeguard and nurture the ambitions of individuals, families, and enterprises. We assist our clients in assessing their vulnerabilities and crafting solutions that are specifically designed to meet their unique requirements. We are committed...


  • Kansas City, Missouri, United States State of Kansas Full time

    Employment BenefitsImmediate coverage under the comprehensive medical and prescription drug plan, along with dental benefits.Optional enhancements including vision care, hospital indemnity, accident, and critical illness insurance plans, as well as flexible spending accounts.Retirement and deferred compensation programs available.Generous sick and vacation...


  • Jefferson City, Missouri, United States Sonic Automotive Full time

    Join Our Team as an Automotive Sales AdvisorSonic Automotive is recognized as a leader in the automotive sector, committed to excellence and integrity in every aspect of our business. We are currently seeking a dedicated Automotive Sales Advisor, a role we refer to as Experience Guides, to enhance our customer engagement.As an Experience Guide, you will be...


  • Kansas City, Missouri, United States Hy-Vee Supermarket Full time

    Position OverviewThe Grocery Service Associate plays a vital role in delivering exceptional customer experiences at Hy-Vee Supermarket. This position is centered around providing efficient and friendly service to our valued customers.Key ResponsibilitiesAssist customers with their orders, ensuring prompt and accurate service.Maintain a clean and organized...


  • Kansas City, Missouri, United States Saint Luke's Health System Full time

    Job DescriptionSaint Luke's Health System is seeking a highly skilled Release of Information Customer Care Representative to ensure patient confidentiality and provide exceptional customer service.Key Responsibilities:Timely and accurate release of patient medical information in accordance with regulatory requirements, SLHS policies, and procedures.Proper...


  • Jefferson City, Missouri, United States Sonic Automotive Full time

    Join Our Team as an Automotive Sales Advisor Sonic Automotive is a leading name in the automotive sector, recognized for our commitment to excellence and customer satisfaction. We are dedicated to building a culture that emphasizes integrity and quality service. We offer a comprehensive training program that has received accolades, including recognition from...


  • Kansas City, Missouri, United States Weed Man Full time

    Join Our Team Weed Man, a leader in the franchise industry, is seeking a dedicated Customer Service Representative to enhance our operations. Role Overview This role requires significant telephone engagement and proficiency in our specialized software, offering opportunities for career growth. Key Attributes The ideal candidate will approach challenges...


  • Jefferson City, Missouri, United States Sonic Automotive Full time

    Company Overview Sonic Automotive is a leader in the automotive retail industry, committed to excellence and integrity in all aspects of our business. We prioritize creating a positive environment for both our customers and employees, fostering growth and development.Position Summary We are currently seeking a dedicated Automotive Sales Advisor to join our...